Service Support Manager

2 weeks ago

Yeovil, Somerset, United Kingdom Leonardo UK Ltd Full time

Leonardo UK Ltd is seeking a skilled Service Support Manager to oversee critical aspects of the Integrated Merlin Operational Support (IMOS) contract. Based at our Yeovil office, you will be responsible for facilitating and coordinating inputs from key function stakeholders and progressing tasks through all elements of the service. Your expertise will be instrumental in providing a professional level of knowledge and support to the business, embracing all aspects of the IMOS Service Management Organisation (SMO) Team.

Key Responsibilities:
  • Manage the Out of Scope (OOS)/ Request for Quotation (RFQ) process, ensuring timely progression and coordination with key stakeholders.
  • Develop and maintain the Support To Other Platforms (STOP) Process, providing regular management reporting and statistics for the SMO.
  • Contribute to the management, motivation, and development of the joint IMOS team, driving support activity within the timescales demanded by the business.
  • Project co-ordination and project management across the project lifecycle, including statement of work, schedule, cost adherence, and risk management.
  • Identify opportunities for new support business, ensuring commercial and technical difficulties are managed accordingly.

As a Service Support Manager, you will be a key interface between the service or product provider and end-user, providing advice, guidance, and support to team members to achieve departmental objectives for both Performance and Risk Management. You will also be responsible for communicating effectively with colleagues, Prime Contractor, Subcontractors, and Key Stakeholders within the MOD Customer community at all levels.

We offer a company-funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers. This is a great opportunity to bring your talents and form an integral part of Leonardo's future.

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