Service Operations Manager

3 weeks ago


Yeovil, Somerset, United Kingdom Platinum Recruitment Consultancy Full time

Assistant Service Manager

A great opportunity has arisen to contribute to the success of our service department in Yeovil.

Key Responsibilities:

  • Lead a team of 2 direct reports, fostering a positive and productive work environment.
  • Prioritise customer satisfaction by ensuring timely and efficient service delivery.
  • Identify opportunities to streamline processes and enhance operational efficiency.
  • Monitor team performance, set clear goals, and provide regular feedback and coaching.
  • Manage parts inventory to optimise stock levels and minimise shortages.
  • Utilise Keyloop system to manage workflow and track performance metrics.
  • Contribute to the department's financial goals by maximising labor efficiency and controlling costs.

Required Skills and Experience:

  • Proven experience as a Senior Service Advisor or Workshop Controller within a main dealership environment.
  • Strong leadership and interpersonal skills.
  • Excellent organisational and time management abilities.
  • Proficient in using workshop management systems, preferably Keyloop.
  • A valid UK driving license.
  • Managing KPI's

Benefits:

  • 20 Days Annual leave + Bank Holidays
  • On-site parking
  • Bonus opportunities
  • Company car (negotiable)


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