Medical Office Coordinator

1 month ago

Blackpool, Blackpool, United Kingdom Glenroyd Medical Practice Full time
Job Summary

We are seeking a highly organized and customer-focused Medical Receptionist to join our team at Glenroyd Medical Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.

Key Responsibilities
  • Provide a warm and welcoming experience for patients, responding to their queries and concerns in a professional and courteous manner.
  • Manage patient appointments, including booking, rescheduling, and cancelling appointments as needed.
  • Process patient registrations, updates, and changes, ensuring accurate and up-to-date records.
  • Handle patient payments, including processing payments, issuing receipts, and managing cash handling.
  • Maintain accurate and confidential patient records, adhering to data protection and confidentiality policies.
  • Collaborate with healthcare professionals to ensure seamless communication and coordination of patient care.
  • Perform administrative tasks, such as data entry, filing, and photocopying, as required.
  • Contribute to a positive and supportive team environment, promoting a culture of excellence and customer satisfaction.
Requirements
  • Previous experience in a medical or administrative role, preferably in a GP practice setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, healthcare professionals, and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Proficient in using computer software, including Microsoft Office and EMIS Web.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment.
  • The opportunity to make a positive impact on the lives of our patients and community.

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