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Technical Customer Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Innova Solutions International Full time

Job Summary

Innova Solutions International is seeking a highly skilled Technical Customer Support Representative to join our team. As a Technical Customer Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients in the manufacturing sector.

Key Responsibilities

  • Account Management: Identify, analyze, and resolve customer needs and problems in assigned territories.
  • Customer Loyalty: Advise on and recommend ways to enhance customer loyalty and retention.
  • Product Support: Provide technical support for OEM, distributor, and dealer product sales, including warranty management and adjudication.
  • Travel Commitment: Travel up to 25% of the time to meet with clients and resolve issues.

Requirements

  • Education: University degree or equivalent experience in a related field.
  • Experience: 6 Sigma experience, project participation, conflict management, and commercial experience.

What We Offer

  • Opportunity to Showcase Skills: Great opportunity to showcase your skills in a technical support role within the manufacturing sector.
  • Regulatory Governance: Manage regulatory governance and the customer journey for clients within your product area.
  • Diesel Engine Knowledge: Knowledge of diesel engines is a requirement for this role.