Customer Experience Representative

3 weeks ago


Manchester, United Kingdom Xero Full time
Xero Customer Experience Specialist Role

At Xero, we're committed to making life better for small businesses and their advisors. As a Customer Experience Specialist, you'll play a key role in providing exceptional support and guidance to our customers.

Key Responsibilities:
  • Support customers in getting the most out of Xero, whether they're new to cloud accounting or seasoned professionals.
  • Provide quality service to customers, focusing on finding solutions to their issues and queries within our targeted response times.
  • Take ownership of customer enquiries and manage them through to resolution, ensuring customers are kept up-to-date at all times.
  • Communicate outcomes to customers simply and effectively, ensuring they're satisfied with the solutions provided.
  • Participate in proactive call campaigns to ensure customers are getting the most out of Xero.
  • Educate customers on Xero's features and benefits, and provide guidance on how to use our platform to achieve their business goals.
  • Escalate any issues that cannot be resolved, while keeping customers informed of the progress.
  • Achieve agreed targets, particularly quality and productivity targets.
  • Identify opportunities to improve the service offered to customers and Xero processes.

Requirements:
  • Previous experience in a service environment, working to service levels and quality targets.
  • Demonstrated experience in efficient problem-solving and resolution.
  • Excellent communication and interpersonal skills, with the ability to build effective relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Flexibility to work a variety of shifts, including evenings and weekends.

What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading cloud accounting platform.

Why Xero?
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

  • Manchester, United Kingdom The Learning Experience #395 Full time

    Job Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This is a unique opportunity to lead and elevate our client-facing projects, shaping the client journey and ensuring that every touchpoint aligns with our mission...


  • Manchester, United Kingdom Customer Care Co Full time

    Job Title: Commercial Sales ConsultantWe are seeking a highly motivated and experienced Commercial Sales Consultant to join our team at eStar Truck and Van Ltd. As a key member of our Van Sales team, you will be responsible for identifying new business opportunities and building lasting relationships with our customers in the Manchester and Liverpool...


  • Manchester, United Kingdom Group Project Manchester Full time

    **Customer Sales Representative** No experience needed - Full training provided Here at Group Project the demand from our clients due to growth within our company means we are looking for individuals with a passion for customer Sales to join our growing team! We take a personal approach to customer Sales and have various marketing divisions representing...


  • Manchester, United Kingdom Group Project Manchester Full time

    **Customer Sales Representative** No experience needed - Full training provided Here at Group Project the demand from our clients due to growth within our company means we are looking for individuals with a passion for customer Sales to join our growing team! We take a personal approach to customer Sales and have various marketing divisions representing...


  • Greater Manchester, United Kingdom BT Group Full time

    About the RoleWe're looking for a talented Sales and Customer Experience Representative to join our team at EE. As a key member of our retail team, you'll be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesProvide outstanding customer service and support to customers in-store and over the phoneMeet and...


  • Manchester, United Kingdom Digby Morgan Full time

    summary - _ manchester, north west_ - _ £25,000 - £35,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1252790:MAN:B - job details Customer Representative: Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a...


  • Manchester, United Kingdom Xero Full time

    Customer Experience Specialist RoleXero is a leading cloud accounting platform that empowers small businesses and their advisors to grow and thrive. As a Customer Experience Specialist, you will play a vital role in delivering exceptional support and guidance to our customers, helping them to get the most out of Xero's features and functionality.Key...


  • Manchester, United Kingdom Atlanta Group Full time

    **Customer Representative - Atlanta Group - Full Time - Manchester** Join our Contact Centre team where you will support new/existing customers with their insurance enquiries, helping to find the right products and solutions to their needs. **What’s on offer?** - Rate of pay: Annual salary up to £25,000. - Contract type: Full time & Permanent. - Shifts:...


  • Manchester, United Kingdom MAG Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring that their experience at Manchester Airport is safe, efficient, and enjoyable.Key ResponsibilitiesProvide...


  • Manchester, United Kingdom MAG Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring that their experience at Manchester Airport is safe, efficient, and enjoyable.Key ResponsibilitiesProvide...


  • Manchester, United Kingdom Search Full time

    Role Overview: As a Customer Experience Advisor at Search, you will play a vital role in engaging with our existing customers to upsell products and services, thereby enhancing their experience and boosting sales.About the Job: This is a fully office-based role in our South Manchester offices, equipped with all the amenities and on-site parking. You will...


  • Manchester, United Kingdom Xero Full time

    About the RoleXero is a leading cloud accounting platform that helps small businesses and their advisors grow and thrive. As a Customer Experience Specialist, you will play a key role in providing exceptional support and guidance to our customers, helping them get the most out of Xero.Key ResponsibilitiesProvide quality service to customers, focusing on...


  • Manchester, United Kingdom Distinct Consultancy Group Ltd Full time

    **Customer Service Representative - £27,500 + 33 Days Holiday + Flexible Working + Xmas Shutdown + Career Progression Opportunities + Benefits + Market Leading Business!** **The Company** We are working with one of the leading specialist manufacturers of high-specification products used in a variety of engineering sectors. With a long history of...

  • Brand Ambassador

    6 months ago


    Manchester, United Kingdom Fizz experience Full time

    '''Duties''' - Represent and promote the brand in a positive and professional manner - Engage with potential customers to create brand awareness and generate interest - Conduct product demonstrations and provide information about the brand's products or services - Distribute promotional materials and samples to target audiences - Attend events, trade shows,...


  • Manchester, United Kingdom SimpliSafe Ltd Full time

    **Job Summary** The Customer Support Representative will be responsible for providing outstanding customer service to our clients. They will interact with customers, vendors, and other SimpliSafe Ltd employees to provide support and resolution to customer issues. The Customer Support Representative is also expected to provide support to SimpliSafe Ltd’s...


  • Manchester, United Kingdom SimpliSafe Ltd Full time

    **Job Summary** The Customer Support Representative will be responsible for providing outstanding customer service to our clients. They will interact with customers, vendors, and other SimpliSafe Ltd employees to provide support and resolution to customer issues. The Customer Support Representative is also expected to provide support to SimpliSafe Ltd’s...


  • Manchester, United Kingdom Digby Morgan Full time

    summary - _ manchester, north west_ - _ £25,000 - £30,000 per year_ - _ permanent_- specialism - sales- reference number - PR-1158111:MAN:A - job details Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service. This is a great the opportunity to get your...


  • Manchester, United Kingdom Digby Morgan Full time

    summary - _ manchester, north west_ - _ £28,000 - £40,000 per year_ - _ permanent_- specialism - sales- reference number - PR-1152588:MAN:B - job details Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service. This is a great the opportunity to get your...


  • Manchester, United Kingdom Deuce Associates Full time

    **Customer Service Representative | Full Time Position Only** **Manchester** **Full Training Provided** **Graduates & Career-Changers Welcome!!!** A background in customer service and or sales is preferred. However, our client hires on attitude, passion and personality, so previous customer service or sales experience is not paramount! This is a very...


  • Manchester, United Kingdom Touchpoint International Full time

    _**Ready to launch a rewarding career in the dynamic world of Customer Service? Are you at your best in a dynamic, fast-paced environment? If yes, an outstanding opportunity awaits you!**_ At TouchPoint International we're actively on the lookout for passionate individuals to join our team as Customer Service Representatives. We take immense pride in...