Support Team Lead
3 weeks ago
At beBee Professionals, we require a seasoned SUPPORT TEAM LEAD to oversee our customer service operations in Chelmsford, United Kingdom.
This key role involves providing exceptional support and resolving customer inquiries promptly.
Key Responsibilities:- Manage customer contacts across various channels.
- Address customer complaints and resolve issues efficiently.
- Co-ordinate with internal teams to ensure seamless service delivery.
- Monitor and maintain accurate customer records.
- Collaborate with colleagues to achieve customer satisfaction goals.
- Strong background in customer service or a related field.
- Effective communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Familiarity with CRM software and Microsoft Office applications.
- Flexibility to work varied shifts, including weekends.
Salary: £28,000 - £38,000 per year, depending on qualifications and experience.
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