Hotel Operations Manager

4 days ago


Crawley, West Sussex, United Kingdom whitbread Full time

As a key member of our Premier Inn team, you will play a pivotal role in the successful daily running of our hotel operations. Reporting to the Hotel Manager and deputising in their absence, you will be responsible for managing all departments (Front of House, Back of House* and housekeeping teams) while ensuring our guests and team are kept safe.

We are looking for an individual with commercial acumen who can drive revenue opportunities and manage controllable costs to deliver a strong business performance. With a keen eye for detail, you will ensure that brand standards are consistently maintained and utilise guest feedback to increase performance against KPI targets.

A passion for leading, motivating and developing high-performing teams is essential in this role. You will be responsible for coaching the team to deliver exceptional guest experiences in line with company standards, making us the most loved hotel brand.

Prior management experience from hospitality, leisure or retail backgrounds driven by guest service and business results is desirable. Knowledge of food hygiene and H&S is also beneficial.

This role offers a salary of up to £30,000 in addition to various benefits including a performance-related company bonus scheme, pension scheme and share save scheme. Whitbread Privilege Card offering up to 25% off in Whitbread Restaurants and up to 50% off Premier Inn Hotels is also included.


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