Theatre Experience Manager

4 days ago


London, Greater London, United Kingdom Lwtheatres Full time
Auditorium Ambassador

We are seeking an Auditorium Ambassador to join our team at Lwtheatres.

This is an exciting opportunity for individuals who are passionate about providing exceptional guest services and contributing to the success of our theatre.

The successful candidate will be responsible for:

  • Ensuring a seamless experience for guests by anticipating their needs, directing them around the building, and helping them to their seat or preparing interval drinks.
  • Maintaining the highest standards of quality and presentation in all tasks undertaken, including driving sales within the auditorium and behind bars or kiosks.
  • Monitoring the auditorium during performances to ensure that everything runs smoothly.
  • Assisting supervisors in checking key areas throughout the shift, ensuring compliance and optimal condition.
  • Being proactive and engaged in daily operations, upholding professional personas in line with company policies and procedures.
  • Supporting the completion of bar and kiosk opening and closing checklists, as well as cleaning and maintenance schedules.
  • Participating in weekly health and safety training, reacting proactively to scenario-based exercises.
  • Collaborating with supervisors during stock takes, accurately accounting for products and equipment, and maintaining clean storage areas.

The estimated salary for this role is £54 per hour, reflecting the importance of delivering exceptional guest experiences and contributing to the success of our theatre.

Lwtheatres is a company that values diversity and inclusion, and we are committed to creating an inclusive environment where everyone feels seen and heard. We welcome applicants from diverse backgrounds and celebrate individual differences.



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