Service Advisor
4 weeks ago
About the Role
We are seeking a highly motivated Service Advisor to provide exceptional customer care and be the vital link between our customers and the workshop at Sytner Group.
As a Service Advisor, you will inform and consult on vehicle servicing, keeping customers up to date at every stage while answering any questions or queries they may have.
You will liaise with technicians and workshop control about vehicle statuses and ensure that vehicles are ready on time.
Providing the best advice on our products and services to customers is also a key aspect of this role.
This is a challenging role where customer care always comes first, and you will take the time to talk to people, build a genuine rapport, and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns, which can include weekends, to ensure we provide our customers with the highest possible levels of service.
About You
We want applications from individuals with a willingness to learn and progress, and training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW.
Ideally, you will have excellent organisational and administrative skills, along with good attention to detail, and a strong customer service background would be beneficial.
Working knowledge of Kerridge would be advantageous, but not essential.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package, including Enhanced Holiday Entitlement, Industry-leading Maternity, Paternity and Adoption Pay, Career Development, and Recognition of Long Service.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.
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