German Speaking Insurance Advisor
3 weeks ago
Platform Resourcing is working with a prestigious insurer based in Newport who are looking for a Hybrid German Speaking Insurance Advisor to join their supportive team, who provide extensive career development, in a culture where success is celebrated, no matter how big or small.
The successful candidate will need to be a native German speaker, also fluent in English both written and verbally. You will need experience within a customer service or office-based role, and you will need excellent attention to detail. In this role, you will manage customer inquiries, liaise with clients and suppliers, logging all insurance claim details accurately, investigating and assessing claims, also keeping the customer fully informed throughout, whilst keeping in-house systems up to date ensuring accuracy at all times.
Benefits Package- Salary of £27,000 plus a Bonus Scheme based on performance.
- Hybrid working - 2 days from home per week, laptop provided.
- Hours Monday to Friday 8am to 4.30pm.
- 33 days holidays (with the option to buy and sell more).
- Company Pension Scheme - 5% employee and employer contributions, Private Medical Healthcare and Group Life Insurance (4x basic annual salary), Access to Occupational Sick Pay, enhanced Maternity & Paternity Benefits.
- Progression opportunities, Performance and Development Framework, Social Events Committee, Long service awards, Employee Assistance Programme, Cycle to Work Scheme.
- Answer customer service queries made by telephone and email, accurately recording all insurance information from customers, insurance brokers, and insurance companies.
- Maintain effective working relationships with lessors, insurance brokers/companies and suppliers, providing the highest standards of customer service.
- Obtain appropriate statements based on the value and type of loss from the parties reporting the claim, entering all facts and details onto the in-house systems.
- Immediately notify insurers of any claim, as well as claims that exceed the delegated limit of authority, notifying customers of any delays.
- Review all documents and facts to determine the type of settlement, instructing an outside adjuster if the claim exceeds the limit of authority.
- Handle complaints following the company's complaints handling policy.
- Act as a mentor/buddy to less experienced staff to help them reach the required standard.
- You MUST be a fluent Native German Speaker to apply for this position, also fluent in English both written and verbal.
- Experience within a customer service/administration-based role.
- Experience of handling complaints, following company policies and guidelines.
- Able to build rapport quickly and build long-term customer relationships.
- Previous claims experience (advantageous), demonstrating a solid understanding of claims handling processes, documentation, and investigation.
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German Speaking Insurance Advisor
3 weeks ago
Newport, Newport, United Kingdom Platform Resourcing Full timeJob Title: German Speaking Insurance AdvisorAbout the Role:We are working with a prestigious insurer based in Newport who are looking for a Hybrid German Speaking Insurance Advisor to join their supportive team. The successful candidate will need to be a native German speaker, also fluent in English both written and verbally. You will need experience within...
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Insurance Advisor
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Newport, Newport, United Kingdom Platform Resourcing Full timeJob Title: German Speaking Insurance AdvisorPlatform Resourcing is working with a prestigious insurer based in Newport who are looking for a Hybrid German Speaking Insurance Advisor to join their supportive team, who provide extensive career development, in a culture where success is celebrated, no matter how big or small.The successful candidate will need...
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Insurance Advisor
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Newport, Newport, United Kingdom Platform Resourcing Full timeJob Title: German Speaking Insurance AdvisorPlatform Resourcing is working with a prestigious insurer based in Newport who are looking for a Hybrid German Speaking Insurance Advisor to join their supportive team, who provide extensive career development, in a culture where success is celebrated, no matter how big or small.The successful candidate will need...
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Insurance Advisor
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Newport, Newport, United Kingdom Platform Resourcing Full time{"h3": "German Speaking Insurance Advisor Role Overview"} Platform Resourcing is seeking a skilled German Speaking Insurance Advisor to join their team in Newport. As a Hybrid German Speaking Insurance Advisor, you will be responsible for managing customer inquiries, liaising with clients and suppliers, and logging all insurance claim details accurately. You...
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Insurance Advisor
4 weeks ago
Newport, Newport, United Kingdom Platform Resourcing Full time{"h3": "German Speaking Insurance Advisor Role Overview"} Platform Resourcing is seeking a skilled German Speaking Insurance Advisor to join their team in Newport. As a Hybrid German Speaking Insurance Advisor, you will be responsible for managing customer inquiries, liaising with clients and suppliers, and logging all insurance claim details accurately. You...
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