Financial Support Specialist

2 months ago


Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time
About the Role

The Financial Support team at OSB Group is seeking a talented individual to join their ranks as a Financial Support Consultant. This role is a key part of our customer-focused approach, working with customers to find the best outcome for their financial needs.

Key Responsibilities
  • Respond to customer enquiries in a timely and efficient manner, adhering to our Financial Support Policies.
  • Utilize a suite of initiatives to identify long-term solutions that meet both customer and business needs, seeking guidance where necessary.
  • Ensure all solutions agreed with customers are sustainable and take into consideration their personal circumstances.
  • Adhere to our Call Model principles during all customer interactions, displaying a continued improvement and ensuring an appropriate result for the customer and business is achieved.
  • Ensure compliance with all statutory and regulatory requirements for mortgage arrears, with particular emphasis on treating customers fairly (TCF).
What We Offer

We offer a competitive benefits package, including a discretionary annual bonus opportunity, 28 days annual leave, contributory pension, life assurance, and access to private medical insurance and medical cash plan.

Requirements
  • Previous experience in a collections role or delivering excellent customer service within a Financial Services setting.
  • Experience working within a regulated environment.
  • Comfortable speaking to customers on the phone and dealing with a high volume of calls.
  • Strong verbal negotiation, communication, empathy, and listening skills.
Why Join Us?

OSB Group is dedicated to diversity in the workplace and committed to treating all employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. We offer flexible-working opportunities to establish a healthy work-life balance and are happy to explore these options with you.



  • Wolverhampton, Wolverhampton, United Kingdom OSB Full time

    About the RoleWe are seeking a highly skilled and empathetic Financial Support Specialist to join our team at OSB. As a key member of our Financial Support Team, you will play a vital role in supporting vulnerable customers who are experiencing financial difficulties.Key ResponsibilitiesProvide tailored support to vulnerable customers, understanding their...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe OSB Group is a leading specialist mortgage lender, seeking a skilled Financial Support Specialist to join our team. As a key member of our Financial Support department, you will play a crucial role in delivering exceptional customer service and driving business growth.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe OSB Group is a leading specialist mortgage lender, seeking a skilled Financial Support Specialist to join our team. As a key member of our Financial Support department, you will play a crucial role in delivering exceptional customer service and driving business growth.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    Exciting Opportunity in Financial Support DepartmentAbout the TeamThe Financial Support team at OSB Group is seeking dedicated professionals to join their dynamic department. If you are passionate about delivering exceptional customer experiences and have experience in customer-facing roles or financial services, this role may be perfect for you.About UsOSB...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    Exciting Opportunity in Financial Support DepartmentAbout the TeamThe Financial Support team at OSB Group is seeking dedicated professionals to join their dynamic department. If you are passionate about delivering exceptional customer experiences and have experience in customer-facing roles or financial services, this role may be perfect for you.About UsOSB...


  • Wolverhampton, Wolverhampton, United Kingdom Lime People Search & Select Ltd Full time

    We are seeking a skilled Financial Planning Support Specialist to provide technical assistance to our advisory team. The ideal candidate will have experience in financial planning, research, and analysis, as well as strong communication and organizational skills.Key Responsibilities:Provide high-quality support to the advisor team, responding to queries in a...


  • Wolverhampton, Wolverhampton, United Kingdom Capio Recruitment Financial Planning Full time

    Paraplanner OpportunityWe are seeking a highly skilled and experienced Paraplanner to join our client's close-knit team in Wolverhampton. As a Paraplanner, you will provide technical support to the Advisors and Directors, informing and advising on financial planning factors, and utilizing suitable plans and products.Key Responsibilities:Providing technical...


  • Wolverhampton, Wolverhampton, United Kingdom Capio Recruitment Financial Planning Full time

    Paraplanner OpportunityWe are seeking a highly skilled and experienced Paraplanner to join our client's close-knit team in Wolverhampton. As a Paraplanner, you will provide technical support to the Advisors and Directors, informing and advising on financial planning factors, and utilizing suitable plans and products.Key Responsibilities:Providing technical...


  • Wolverhampton, Wolverhampton, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly skilled Senior Accountant to join their team in Wolverhampton. As a key member of the firm, you will be responsible for supporting the Partners and contributing to the growth and success of the practice.Key ResponsibilitiesSupervise and coach junior team members to ensure high-quality work...


  • Wolverhampton, Wolverhampton, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly skilled Senior Accountant to join their team in Wolverhampton. As a key member of the firm, you will be responsible for supporting the Partners and contributing to the growth and success of the practice.Key ResponsibilitiesSupervise and coach junior team members to ensure high-quality work...


  • Wolverhampton, Wolverhampton, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Accountant to join our team at Hays Specialist Recruitment Limited. As a Senior Accountant, you will play a key role in supporting the firm's Partners and working closely with a busy team of accountants to deliver high-quality services to our clients.Key ResponsibilitiesSupport and...


  • Wolverhampton, Wolverhampton, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Accountant to join our team at Hays Specialist Recruitment Limited. As a Senior Accountant, you will play a key role in supporting the firm's Partners and working closely with a busy team of accountants to deliver high-quality services to our clients.Key ResponsibilitiesSupport and...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe Financial Support team at OSB Group is seeking a talented individual to join their ranks as a Financial Support Consultant. This role is a key part of our customer-focused approach, working closely with customers to find the best outcome for their financial needs.About the TeamThe Financial Support team is a dynamic and collaborative...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe Financial Support team at OSB Group is seeking a talented individual to join their ranks as a Financial Support Consultant. This role is a key part of our customer-focused approach, working closely with customers to find the best outcome for their financial needs.About the TeamThe Financial Support team is a dynamic and collaborative...


  • Wolverhampton, Wolverhampton, United Kingdom beBee Professionals Full time £35,000 - £45,000

    beBee Professionals is seeking a Financial and Contractual Specialist to join our construction team. In this role, you will play a crucial part in managing the financial and contractual aspects of our construction projects, ensuring that costs are controlled and budgets are met.Responsibilities:Estimate costs for construction projects and prepare detailed...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Support Consultant to join our team at OSB Group. As a key member of our Financial Support team, you will play a crucial role in working with our customers to find the best outcome for their financial needs.Key ResponsibilitiesRespond to customer enquiries in a timely and efficient...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Support Consultant to join our team at OSB Group. As a key member of our Financial Support team, you will play a crucial role in working with our customers to find the best outcome for their financial needs.Key ResponsibilitiesRespond to customer enquiries in a timely and efficient...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Full time

    About the RoleWe are seeking a highly skilled and motivated Financial Support Consultant to join our team at OSB Group. As a key member of our Financial Support team, you will play a crucial role in working with our customers to find the best outcome for their financial needs.Key ResponsibilitiesRespond to customer enquiries in a timely and efficient manner,...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Full time

    About the RoleWe are seeking a highly skilled and motivated Financial Support Consultant to join our team at OSB Group. As a key member of our Financial Support team, you will play a crucial role in working with our customers to find the best outcome for their financial needs.Key ResponsibilitiesRespond to customer enquiries in a timely and efficient manner,...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Full time

    About the RoleAt OSB Group, we're seeking a talented Financial Support Consultant to join our team. As a key member of our Financial Support team, you'll play a crucial role in working with customers to find the best outcome for their financial needs.Key ResponsibilitiesRespond to customer enquiries in a timely and efficient manner, adhering to our Financial...