Financial Support Specialist
2 months ago
The Financial Support team at OSB Group is seeking a talented individual to join their ranks as a Financial Support Consultant. This role is a key part of our customer-focused approach, working with customers to find the best outcome for their financial needs.
Key Responsibilities- Respond to customer enquiries in a timely and efficient manner, adhering to our Financial Support Policies.
- Utilize a suite of initiatives to identify long-term solutions that meet both customer and business needs, seeking guidance where necessary.
- Ensure all solutions agreed with customers are sustainable and take into consideration their personal circumstances.
- Adhere to our Call Model principles during all customer interactions, displaying a continued improvement and ensuring an appropriate result for the customer and business is achieved.
- Ensure compliance with all statutory and regulatory requirements for mortgage arrears, with particular emphasis on treating customers fairly (TCF).
We offer a competitive benefits package, including a discretionary annual bonus opportunity, 28 days annual leave, contributory pension, life assurance, and access to private medical insurance and medical cash plan.
Requirements- Previous experience in a collections role or delivering excellent customer service within a Financial Services setting.
- Experience working within a regulated environment.
- Comfortable speaking to customers on the phone and dealing with a high volume of calls.
- Strong verbal negotiation, communication, empathy, and listening skills.
OSB Group is dedicated to diversity in the workplace and committed to treating all employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. We offer flexible-working opportunities to establish a healthy work-life balance and are happy to explore these options with you.
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