Financial Support Specialist

2 months ago

Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

Exciting Opportunity in Financial Support Department

About the Team

The Financial Support team at OSB Group is seeking dedicated professionals to join their dynamic department. If you are passionate about delivering exceptional customer experiences and have experience in customer-facing roles or financial services, this role may be perfect for you.

About Us

OSB Group is a leading specialist mortgage lender in the UK, committed to providing tailored financial solutions to customers. Our values include Diversity, Equity, and Inclusion, and we pride ourselves on fostering a collaborative work environment.

Your Responsibilities

  • Efficiently manage mortgage account collections activity
  • Develop tailored solutions that benefit both customers and the business
  • Ensure compliance with regulatory requirements for mortgage arrears
  • Effectively communicate with customers to find suitable solutions

What We Offer

We provide a competitive salary and benefits package, including annual bonus, pension, life assurance, and more. We are committed to supporting our employees' career growth and development.

Requirements

  • Prior experience in customer-facing roles or financial services
  • Comfortable with phone communication and handling high call volumes
  • Strong negotiation and communication skills

Our Commitment to Diversity and Inclusion

We are committed to promoting diversity and equality in the workplace and encourage applicants from diverse backgrounds to apply. Flexible working options are available to support work-life balance.

Pre-Employment Screening

All applicants must have the right to work in the UK and undergo pre-employment screening checks if selected for the role.

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