Financial Support Specialist

1 month ago

Wolverhampton, Wolverhampton, United Kingdom OSB Full time
About the Role

We are seeking a highly skilled and experienced Financial Support Consultant to join our team at OSB Group. As a key member of our Financial Support team, you will play a crucial role in working with our customers to find the best outcome for their financial needs.

Key Responsibilities
  • Respond to customer enquiries in a timely and efficient manner, adhering to our Financial Support Policies.
  • Utilise a suite of initiatives to identify long-term solutions that meet both the customer's and the business's needs.
  • Ensure all solutions agreed with the customer are sustainable and take into consideration the customer's personal circumstances.
  • Adhere to our Call Model principles during all contact with the customer, displaying a continued improvement and ensuring an appropriate result for the customer and the business is achieved in all calls.
  • Ensure compliance with all statutory and regulatory requirements for mortgage arrears, with particular emphasis on treating customers fairly (TCF).
Requirements
  • Previous experience in a collections role or experience delivering excellent customer service within a Financial Services setting.
  • Experience in working within a regulated environment.
  • Comfortable speaking to customers on the phone and dealing with a high volume of calls.
  • Strong verbal negotiation, communication, empathy, and listening skills.
What We Offer

As a Financial Support Consultant at OSB Group, you will have the opportunity to work in a dynamic and supportive environment, with a clear development and progression path. You will be provided with full training on how to deal with various types of queries and how to ask the right questions to negotiate and work with the customer to find a suitable solution.

We are committed to diversity and inclusion in the workplace and are opposed to discrimination on any grounds. We are proud to be a signatory to the Women in Finance Charter and are committed to attracting, developing, and advancing senior women in our sector.

All applicants must have the right to work in the UK and be willing to undertake the relevant pre-employment screening checks should their application be successful.

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