Financial Support Specialist

2 months ago

Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

About the Role

The OSB Group is a leading specialist mortgage lender, seeking a skilled Financial Support Specialist to join our team. As a key member of our Financial Support department, you will play a crucial role in delivering exceptional customer service and driving business growth.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Develop and implement effective collections strategies to optimize customer outcomes and business results.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination.
  • Stay up-to-date with regulatory requirements and industry developments to ensure compliance and best practices.

Requirements

  • Previous experience in a collections or customer service role, preferably in a financial services setting.
  • Strong communication and negotiation skills, with the ability to build rapport with customers and colleagues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Knowledge of regulatory requirements and industry standards, with a commitment to compliance and best practices.

What We Offer

  • A competitive salary and benefits package, including a discretionary annual bonus opportunity.
  • Opportunities for career growth and professional development, with a focus on diversity and inclusion.
  • A collaborative and dynamic work environment, with a commitment to employee well-being and work-life balance.

About Us

The OSB Group is a FTSE 250 company, dedicated to delivering exceptional customer service and driving business growth. We are committed to diversity and inclusion, with a focus on creating a collaborative and engaging work environment. If you are a motivated and customer-focused individual, with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

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