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VIP Account Manager

1 month ago

London, Greater London, United Kingdom GIMO Full time

About the Company:

GIMO is a leading company in the iGaming industry, dedicated to providing exceptional customer service to VIP clients. We are committed to creating a positive and inclusive work environment for all employees.

The Role:

As a VIP Account Manager, you will be responsible for managing the VIP Italian customer base, focusing on account growth, retention, and customer satisfaction. Your duties will include delivering top-notch service, creating tailored promotional offers, and analysing campaign performances.

Key Responsibilities:

  • Develop and implement strategies to drive customer growth and retention
  • Build and maintain strong relationships with VIP clients to ensure exceptional service
  • Liaise with internal departments to ensure seamless service delivery
  • Conduct market analysis to identify trends and opportunities
  • Collaborate with cross-functional teams to drive business growth

Requirements:

  • Proven experience in the iGaming/Online casino industry
  • Fluency in Italian and English
  • Strong relationship-building and communication skills
  • Sales and account management experience preferred
  • Ability to understand customer needs and respond effectively
  • Strong organisational and prioritisation skills
  • Proficient with numbers and identifying trends

Benefits:

  • Hybrid working model
  • Opportunity to work from abroad
  • Weekly team-building activities
  • Pension Scheme and Private Health Insurance
  • Employee Wellbeing programs
  • Learning and Development opportunities
  • Staff social engagement activities

At GIMO, we are committed to equality and diversity in the workplace. We welcome applications from individuals of all backgrounds.