Customer Service Delivery Manager

1 week ago


Bristol, Bristol, United Kingdom Dixons Carphone Full time
Job Overview

We are looking for a Customer Service Delivery Manager to lead our customer service team at Dixons Carphone. As a key member of our leadership team, you will be responsible for delivering exceptional customer service and leading a team of dedicated professionals.

About the Job

This role involves overseeing the day-to-day operations of our customer service centres, including managing staff, resources, and logistics. You will be responsible for coaching and motivating your team to deliver on targets and influencing operational decisions.

Key Responsibilities
  • Oversee the running of the site, staffing, and other resources.
  • Motivate a team of delivery drivers, warehouse teams, and support colleagues to deliver on targets.
  • Provide regular and consistent performance feedback.
  • Influence operational decisions.

We offer a competitive salary of £42,000 per annum, 30 days annual leave (including bank holiday entitlement), and a comprehensive benefits package. You will also have opportunities for career development and progression within our company.



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