Service Delivery Manager Expert

1 week ago


Bristol, Bristol, United Kingdom IP-People Full time
Job Description:

We are seeking a highly skilled Service Delivery Manager to join our team at IP-People. This role involves managing service delivery for clients, ensuring seamless customer experiences and high levels of satisfaction.

The successful candidate will have experience in service management, project planning, and escalation management. They will also be proficient in report production, document writing, and familiar with Microsoft Office applications.

Key Responsibilities:
  1. Customer Relationship Building: Establish and maintain strong relationships with clients, understanding their objectives and collaborating with internal teams to meet these goals.
  2. Escalation Management: Serve as the main escalation contact, coordinating with internal teams and external partners to ensure effective communication and resolution.
  3. Service Reviews: Conduct regular service reviews to gain insights, maintain customer satisfaction, and build trust through clear, consistent follow-ups.

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The salary for this position is estimated to be around £52,500 per annum, depending on experience.



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