Operations Director
3 weeks ago
The Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet. We are seeking an exceptional leader to drive growth and success of The Club, our holistic wellness destination.
About the Role
This is a fantastic opportunity to nurture and retain our members with the welcoming professional service you and your team deliver. You will continue to evolve a positive team culture and deliver exceptional operational standards, empowering and developing managers to achieve their own personal goals, while creating an exceptional wellness experience for members.
Responsibilities
Support with opening and closing The Club, acting as duty manager, including H&S checks and other general opening and closing procedures.
Maintain a safe workplace, adhering to Health & Safety requirements, and keeping digital H&S compliance up to date.
Escalate all H&S and site maintenance issues to the General Manager or Head of Maintenance that cannot be resolved.
Work alongside the General Manager and Department Heads to contribute to the ongoing Strategy for The Club.
Arrange regular 1-1's with your department managers and attend fortnightly Heads meetings with the MD.
Commerciality
Work with the GM, Department Heads, and Team Managers to deliver achievable sales and EBITDA budgets for The Club.
Ensure accurate sales forecasting and contribute to annual budgeting with the GM and Department Heads.
Review rota efficiency via payroll system, review with Department Heads, and deliver target wage costs.
Engage the team in weekly and monthly targets.
Managing People
Lead and manage a motivated and high-performing team, in line with company culture and values, to ensure they deliver objectives and responsibilities as expected.
Deliver objectives, continuously improve your role, and own your personal development.
Recruit the best people for the right job role, develop, train, and coach your teams.
Build relationships with all Support Office teams and work closely with the General Manager to support and innovate.
Customer Engagement and Service
Coach all teams to deliver exceptional product and service.
Resolve all complaints/queries to a high standard of member satisfaction and escalate any unresolved issues to the General Manager.
Monitor and enhance membership service levels through observation, innovation, and support.
Maintain a constant presence within The Club, acting as the face of The Club to members, ensuring an outstanding experience is delivered at all times.
Work with your teams to ensure all channels of membership experience are consistently met.
Stock Management
Manage and support the FOH Manager with stock accuracy by ensuring compliant stock management processes are in place and escalating any key issues to the General Manager.
Support Housekeeping and F&B in reviewing orders and delivering logistics.
Perks and Benefits
Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
Private Medical: We offer subsidised private medical insurance through Bupa.
Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
Life Assurance: We offer life assurance cover, equivalent to up to a year of your annual salary.
Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
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Moreton in Marsh, Gloucestershire, United Kingdom The Bamford Collection Full timeHead of OperationsThe Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet. We are seeking an exceptional Head of Operations to drive growth and success of The Club, our holistic wellness destination.In this role, you will be responsible for nurturing and retaining our members with a...
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