Front Desk Experience Host

2 weeks ago


Nottingham, Nottingham, United Kingdom Accor Full time

Job Overview


At Ibis Nottingham Centre, we're dedicated to providing exceptional guest experiences. As a Reception Team Member, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay. Your friendly demeanor, attention to detail, and ability to multitask will make you an invaluable asset to our team.

Responsibilities


- Handle guest inquiries, resolve issues, and provide recommendations
- Manage room assignments, key cards, and door access
- Process cash transactions, handle payments, and process credit card transactions
- Maintain a clean and organized reception area
- Collaborate with colleagues to ensure seamless guest service

Salary and Benefits


We offer a competitive hourly rate of £12.00 per hour, along with generous holiday entitlement, cool staff uniforms, flexible shifts, full training, pension contributions, and up to 5 nights' free Accor UK hotel stays per year. You'll also enjoy access to all Heartist benefits, including discounted hotel stays worldwide and other exclusive discounts. Our commitment to career development means you'll have opportunities to progress within our company.

Requirements and Qualifications


To succeed in this role, you should have excellent communication skills, be able to work effectively in a team environment, and possess basic IT skills. Prior experience in customer-facing roles or cash handling is preferred. If you're a team player with a passion for delivering exceptional guest experiences, we'd love to hear from you

Working Hours and Shifts


As a Reception Team Member, you'll work approximately 4-5 early (06:00-14:00) or late (14:00-22:00) shifts per week, totaling around 32-40 hours. Flexibility with your schedule, including weekends, bank holidays, and occasional night shifts to cover sickness or holidays, is essential.

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