Administrative Support Specialist
1 week ago
We are looking for a motivated and proactive Administrative Support Specialist to join our team. The successful candidate will be responsible for providing high-level administrative support to our customers and working closely with the KAE's and National Account Manager.
Key Responsibilities- Support and liaison with customers and internal teams to ensure KPIs and Service Level Agreements are met.
- Update and maintain accounts data in accordance with contract requirements.
- Handle phone calls during peak periods or as assigned to overflow.
- Upload documents to customer portals in line with contract specifications.
- Maintain customer comment records in NAV and intranet/SharePoint platforms.
- Develop knowledge of Fire Security Products to enhance customer relationships.
£38,000 - £48,000 per annum, based on experience.
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