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Customer Service Manager
2 months ago
Job Summary:
We are seeking a highly organized and customer-focused Customer Service Manager to join our team at Ritz Recruitment Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and internal stakeholders.
Key Responsibilities:
- Manage and prioritize customer inquiries from various departments, ensuring timely and effective resolution.
- Provide day-to-day management of customer service helpdesk activities, delegating tasks as needed to ensure seamless support.
- Respond promptly to customer queries via email and phone, providing accurate and helpful information.
- Assist internal teams by answering phone calls and emails, and providing support as needed.
- Raise purchase orders as requested by departments, ensuring efficient ordering and distribution of supplies.
- Utilize internal ticketing software to assign tasks to relevant team members, ensuring effective workflow management.
- Escalate serious complaints or issues that require immediate attention, ensuring prompt resolution.
- Upload documents to our Quality Management system, supporting the asset management team in their efforts.
- Support other teams as needed, providing assistance to colleagues across departments and locations.
Requirements:
- Previous experience in managing a team and providing customer service.
- Strong organizational skills and attention to detail, with the ability to work accurately and efficiently.
- Basic keyboard skills and familiarity with Microsoft Office Suite.
- Maintain client confidentiality at all times, ensuring the highest level of professionalism.
About Us:
Ritz Recruitment Ltd is a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. We are committed to building long-term relationships and delivering results-driven solutions.
