Customer Service Manager

1 month ago


Borehamwood, Hertfordshire, United Kingdom Safestore Full time
About the Role

We are seeking a highly motivated and experienced Store Manager to join our team at Safestore. As a Store Manager, you will be responsible for leading a team of sales and customer service professionals to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities
  • Lead and motivate a team of sales and customer service professionals to achieve sales targets and deliver exceptional customer experiences.
  • Develop and implement sales strategies to drive growth and increase customer engagement.
  • Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions.
  • Provide coaching and training to team members to enhance their sales and customer service skills.
  • Ensure that the store is maintained to a high standard, with a focus on customer safety and security.
What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, pension scheme, and employee assistance program.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
Requirements
  • Proven experience in a sales or customer service management role.
  • Strong leadership and motivational skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze sales data and implement effective sales strategies.
  • Highly organized and able to prioritize tasks effectively.


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