Service Charge Officer

5 days ago


Borehamwood, Hertfordshire, United Kingdom Clarion Housing Group Full time

Clarion Housing Group is seeking a skilled Service Charge Officer to join our team. As a key member of our customer service team, you will be responsible for investigating service charge enquiries and complaints, working closely with teams across the business to provide accurate and transparent information to customers.

Key responsibilities include:

  • Investigating service charge enquiries and complaints, identifying key components and desired outcomes for customers
  • Carrying out adjustments to service charges following investigations and providing feedback to teams to prevent errors
  • Responding to internal teams' enquiries regarding all aspects of service charges and keeping our CRM system updated with activity and correspondence

Substantial experience of using Excel and excellent numerical skills are essential, as is the ability to communicate complex subjects in a clear and concise way using a range of media.

At Clarion Housing Group, we are dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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