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Service Desk Coordinator

2 months ago

London, Greater London, United Kingdom Frontline Security Solutions Full time £29,000
About the Role

We are seeking a highly skilled Service Desk Administrator to join our team at Frontline Security Solutions. As a Service Desk Administrator, you will play a critical role in providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Record and manage incoming service support requests via our system
  • Collaborate with the team to schedule engineer service visits for our clients
  • Communicate with Service Providers to coordinate overseas service calls
  • Coordinate preventative maintenance visits with clients and engineers overseas
  • Log LSP invoices for completed calls and collaborate with the sales team to provide applicable service work quotes
  • Provide weekly updates on outstanding service calls to major clients
Requirements
  • Previous experience using a CRM or ERM software tool
  • Good telephone manner and customer service skills
  • Ability to work collaboratively as part of a team
  • Strong decision-making skills
What We Offer
  • Competitive salary
  • 20 days holiday plus bank holidays
  • Stable, long-term career with a leading national business
  • Company pension scheme
  • Employee Referral Scheme