Sales and Service Lead
4 weeks ago
The Sales and Service Lead plays a vital role in elevating the guest experience at Alo Yoga. This individual will ensure we deliver our targets for engagement, guest education, and interaction, creating a service-led environment on the sales floor and ultimately setting Alo apart from other retailers.
Key Responsibilities:- Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education, supporting team members to address gaps through feedback and coaching.
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
- Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized.
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
- Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent.
- Collaborate with Community & Studio, Operations, and Visual Leads to ensure cross-functional training and to ensure the business is well-executed.
- Execute company-level operations-focused directives, projects, and initiatives, in partnership with the Sales & Service Manager.
- Prior work experience in a client-centric, sales environment.
- Self-motivated with a desire to achieve results and excel individually, and as a team.
Hourly Rate: £16-£18 per hour, depending on experience.
Schedule: The Sales and Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including "Black Friday" until the end of the holiday season, first week of January.
Diversity and Inclusion statement: As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
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