Customer Service Representative

2 days ago

Gravesend, Kent, United Kingdom Insight Select Ltd Full time
Customer Service Advisor

We are seeking a skilled Customer Service Advisor to join our team at Insight Select Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring seamless order fulfillment.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Process customer orders accurately and efficiently, ensuring timely delivery and resolution of any issues.
  • Build strong relationships with customers to understand their needs and preferences.
  • Collaborate with internal teams to resolve customer complaints and concerns.
  • Stay up-to-date with product knowledge and company policies to provide informed support to customers.
Requirements:
  • 2-3 years of experience in a customer-facing role, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work with diverse customer groups.
  • Strong problem-solving skills and ability to work independently.
  • Proficiency in MS Office, particularly Excel, and ability to learn new systems quickly.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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