Customer Service Representative

3 days ago


Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time
About the Role

KHR - Recruitment Specialists is seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to clients requiring installation services for their products.

Key Responsibilities
  • Answering Customer Inquiries: Respond to calls and emails from customers, take details of new bookings, and handle call-outs.
  • Booking Management: Liaise with installers, find the appropriate resource for a job, and make the booking between them and the client.
  • Information Management: Enter all information into in-house systems, issue correct paperwork, and manage day-to-day issues such as cancellations and re-bookings.
  • Payment Processing: Take payment for work completed and liaise with Accounts to trade customers.
  • Query Resolution: Handle any queries about installation projects as they arise.
Requirements
  • Excellent Communication Skills: A friendly and helpful telephone manner, and confident on the phone.
  • Strong Work Ethic: Good work ethic, with the ability to remain productive and well-prioritised with minimal supervision.
  • Customer Focus: Excellent customer service skills, showing a polite and constructive approach to colleagues and customers alike.
  • Technical Skills: Computer literacy and confidence in working in an office environment.
  • Organisational Skills: A multi-tasker who can oversee several open bookings at once.
  • Continuous Learning: Willingness and aptitude to learn about the product range.
  • Attention to Detail: A responsible person with a keen eye for detail, quality, and a 'get it right first time' method.
What We Offer
  • Flexible Working: The option to work from home 2 days per week and 3 days in the office.
  • Competitive Benefits: 25 days holiday, healthcare, death in service benefits, and a 7.5% annual salary bonus.


  • Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time

    {"h1": "Customer Service Advisor Role", "p": "We are seeking a skilled Customer Service Advisor to provide exceptional customer service to clients requiring installation services for their products.Key Responsibilities:* Respond to customer inquiries and take details of new bookings* Handle call-outs and take details of the requirement* Arrange bookings and...


  • Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time

    {"h1": "Customer Service Advisor Role", "p": "We are seeking a skilled Customer Service Advisor to provide exceptional customer service to clients requiring installation services for their products.Key Responsibilities:* Respond to customer inquiries and take details of new bookings* Handle call-outs and take details of the requirement* Arrange bookings and...


  • Gravesend, Kent, United Kingdom Compass Group UK Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a high-quality experience.Key Responsibilities:Provide excellent customer service to our...


  • Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Job DescriptionKHR - Recruitment Specialists is seeking a highly skilled and customer-focused Customer Service Advisor to join our team.About the Role:Provide exceptional customer service to clients requiring installation services for their products.Respond to customer inquiries and take details of new bookings.Arrange bookings by liaising with installers...


  • Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at KHR - Recruitment Specialists. As a key member of our team, you will be responsible for providing exceptional customer service to clients requiring installation services for their products.Key ResponsibilitiesAnswering Customer Inquiries: Respond...


  • Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at KHR - Recruitment Specialists. As a key member of our team, you will be responsible for providing exceptional customer service to clients requiring installation services for their products.Key ResponsibilitiesAnswering Customer Inquiries: Respond...


  • Gravesend, Kent, United Kingdom Boots Full time

    About the RoleWe are seeking a skilled and enthusiastic Christmas Customer Advisor to join our team at Boots. As a Christmas Customer Advisor, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesCustomer Service: Provide excellent customer service, answering...


  • Gravesend, Kent, United Kingdom Boots Full time

    {"title": "Christmas Customer Advisor Role", "description": "About the RoleAs a Christmas Customer Advisor at Boots, you will be part of our dynamic team that brings joy and excitement to our customers during the holiday season. Your primary responsibility will be to provide exceptional customer service, ensuring that every customer leaves our store with a...


  • Gravesend, Kent, United Kingdom Boots Full time

    {"title": "Christmas Customer Advisor Role", "description": "About the RoleAs a Christmas Customer Advisor at Boots, you will be part of our dynamic team that brings joy and excitement to our customers during the holiday season. Your primary responsibility will be to provide exceptional customer service, ensuring that every customer leaves our store with a...


  • Gravesend, Kent, United Kingdom Stonegate Group Full time

    About UsAt Stonegate Group, we're a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio includes well-known brands like Slug & Lettuce, Be At One, and Popworld.Our CultureWe take pride in providing a warm and welcoming environment where our guests can enjoy live sport, a proper pint, or delicious pub food and...


  • Gravesend, Kent, United Kingdom Stonegate Group Full time

    About UsAt Stonegate Group, we're a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio includes well-known brands like Slug & Lettuce, Be At One, and Popworld.Our CultureWe take pride in providing a warm and welcoming environment where our guests can enjoy live sport, a proper pint, or delicious pub food and...


  • Gravesend, Kent, United Kingdom Export Ventures Full time

    **Job Summary**Export Ventures is seeking a highly motivated and results-driven Sales Development Representative to join our team. As a Sales Development Representative, you will be responsible for identifying and pursuing new business opportunities through high-volume, out-bound calling and effective questioning and objection handling.**Key...


  • Gravesend, Kent, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesManage a team of colleagues to ensure excellent...


  • Gravesend, Kent, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesManage a team of colleagues to ensure excellent...


  • Gravesend, Kent, United Kingdom Huntress Full time

    Job Title: Customer Service SchedulerAbout Us: Huntress Search Ltd is a leading recruitment agency providing top-quality services to businesses and residents.The Role: As a scheduler, you will be at the heart of our operations, interacting daily with clients and our team of field engineers to ensure our work runs smoothly and our customers remain delighted...


  • Gravesend, Kent, United Kingdom Huntress Full time

    Job Title: Customer Service SchedulerAbout Us: Huntress Search Ltd is a leading recruitment agency providing top-quality services to businesses and residents.The Role: As a scheduler, you will be at the heart of our operations, interacting daily with clients and our team of field engineers to ensure our work runs smoothly and our customers remain delighted...


  • Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time

    KHR - Recruitment Specialists is collaborating with a prominent organization seeking to expand its team in the customer service sector. We are currently in search of a Client Support Representative to join our dynamic workforce.Key Responsibilities:Responding to Inquiries: Manage incoming calls and emails from clients, documenting new service...


  • Gravesend, Kent, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking an experienced and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth in our stores.Key ResponsibilitiesLead a team of colleagues to deliver excellent...


  • Gravesend, Kent, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking an experienced and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth in our stores.Key ResponsibilitiesLead a team of colleagues to deliver excellent...


  • Gravesend, Kent, United Kingdom Huntress Full time

    Job Summary:We are seeking a highly organized and proactive professional to join our team as a Customer Service Scheduler. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our clients.About Us:Huntress Search Ltd is a leading recruitment agency that specializes in providing top talent to...