Customer Service Representative
3 days ago
KHR - Recruitment Specialists is seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to clients requiring installation services for their products.
Key Responsibilities- Answering Customer Inquiries: Respond to calls and emails from customers, take details of new bookings, and handle call-outs.
- Booking Management: Liaise with installers, find the appropriate resource for a job, and make the booking between them and the client.
- Information Management: Enter all information into in-house systems, issue correct paperwork, and manage day-to-day issues such as cancellations and re-bookings.
- Payment Processing: Take payment for work completed and liaise with Accounts to trade customers.
- Query Resolution: Handle any queries about installation projects as they arise.
- Excellent Communication Skills: A friendly and helpful telephone manner, and confident on the phone.
- Strong Work Ethic: Good work ethic, with the ability to remain productive and well-prioritised with minimal supervision.
- Customer Focus: Excellent customer service skills, showing a polite and constructive approach to colleagues and customers alike.
- Technical Skills: Computer literacy and confidence in working in an office environment.
- Organisational Skills: A multi-tasker who can oversee several open bookings at once.
- Continuous Learning: Willingness and aptitude to learn about the product range.
- Attention to Detail: A responsible person with a keen eye for detail, quality, and a 'get it right first time' method.
- Flexible Working: The option to work from home 2 days per week and 3 days in the office.
- Competitive Benefits: 25 days holiday, healthcare, death in service benefits, and a 7.5% annual salary bonus.
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Customer Service Representative
12 hours ago
Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time{"h1": "Customer Service Advisor Role", "p": "We are seeking a skilled Customer Service Advisor to provide exceptional customer service to clients requiring installation services for their products.Key Responsibilities:* Respond to customer inquiries and take details of new bookings* Handle call-outs and take details of the requirement* Arrange bookings and...
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Customer Service Representative
13 hours ago
Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time{"h1": "Customer Service Advisor Role", "p": "We are seeking a skilled Customer Service Advisor to provide exceptional customer service to clients requiring installation services for their products.Key Responsibilities:* Respond to customer inquiries and take details of new bookings* Handle call-outs and take details of the requirement* Arrange bookings and...
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Customer Service Representative
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Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob DescriptionKHR - Recruitment Specialists is seeking a highly skilled and customer-focused Customer Service Advisor to join our team.About the Role:Provide exceptional customer service to clients requiring installation services for their products.Respond to customer inquiries and take details of new bookings.Arrange bookings by liaising with installers...
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Customer Service Representative
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Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at KHR - Recruitment Specialists. As a key member of our team, you will be responsible for providing exceptional customer service to clients requiring installation services for their products.Key ResponsibilitiesAnswering Customer Inquiries: Respond...
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Customer Service Representative
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Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at KHR - Recruitment Specialists. As a key member of our team, you will be responsible for providing exceptional customer service to clients requiring installation services for their products.Key ResponsibilitiesAnswering Customer Inquiries: Respond...
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Customer Service Coordinator
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