Event Support Specialist
18 hours ago
Stova is a leading event technology company that provides innovative solutions for in-person, virtual, and hybrid events. We help event planners and organizers make valuable connections through our award-winning software products.
Job Summary
We are seeking a Client Support Specialist to join our growing team. In this role, you will work directly with clients to provide technical support and resolve issues related to our software products. You will also be responsible for configuring client platforms, troubleshooting system issues, and providing training to clients.
Responsibilities
- Provide client support and technical issue resolution via phone, online chat, or client support system
- Configure client platforms and troubleshoot system issues
- Use independent judgment to resolve issues and provide best course of action
- Provide training to clients on the use of our software products
Requirements
- Bachelor's degree or equivalent
- 2+ years of experience in a software environment handling incoming client requests
- Excellent verbal, written, and interpersonal skills
- Proficient in online software applications
Preferred Skills and Experience
- Experience in the events and meetings industry
- Knowledge of HTML language
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and location.
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