Customer Service Advocate

4 weeks ago


Preston, Lancashire, United Kingdom 捍獨 Full time
About the Opportunity

We are looking for a Customer Service Advocate - Call Centre to join our team at Merri Health, delivering high-quality customer service to support carers in Victoria.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a diverse environment.

Key Responsibilities:

  • To provide exceptional customer service to carers, responding to their inquiries and resolving issues in a timely and professional manner.
  • To work collaboratively with the team to achieve service delivery goals and objectives.
  • To maintain accurate records and reports, adhering to the Intake and Registration Operation Manual.

Requirements:

  • A Certificate IV in Disability, Community Care or equivalent is essential.
  • Knowledge of the community care sector is highly desirable.
  • Proven ability to foster and maintain relationships is essential.

What We Offer:

We offer a diverse, inclusive, and flexible environment which encourages you to bring your whole self to work. You will also have access to generous salary packaging, purchase leave, and flexible work arrangement options.



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