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Assistant Distribution Manager
4 weeks ago
We are seeking a highly skilled and experienced Assistant Distribution Manager to join our team at Imperial London Hotels. As a key member of our distribution team, you will play a crucial role in ensuring the smooth operation of our distribution function, working closely with our Distribution Manager and other stakeholders to achieve our business objectives.
Key Responsibilities- Monitor and review systems and connectivity for all ILH properties to ensure seamless distribution of rates and availability.
- Onboard new partners and suppliers, ensuring timely and accurate integration into our distribution systems.
- Troubleshoot system and rate failures, working closely with our technical teams to resolve issues promptly.
- Assist properties with rate and room type queries, providing timely and accurate support to ensure optimal revenue management.
- Identify rate parity issues and bring them to the attention of suppliers to resolve, ensuring fair and competitive pricing across all channels.
- Manage a small team to ensure high-quality and timely work is completed, actively developing their skills and expertise.
- Stay up-to-date with system changes and scheduled downtimes, communicating effectively with affected departments to minimize disruption.
- Perform general ad-hoc tasks to support the smooth delivery of rooms, rates, and bookings across all interfaces.
- Deputise for the Distribution Manager in their absence, ensuring continuity of service and support to the team.
- Minimum 2 years of experience in a tech-driven role, preferably in hotel or supplier distribution.
- Excellent attention to detail, analytical skills, and a solutions-based mindset.
- Strong communication and problem-solving skills, with the ability to work effectively in a team environment.
- Desirable attributes include previous experience in hotel or supplier distribution, a degree or equivalent in an IT or systems discipline, and familiarity with PMS, CRS, channel manager, and associated systems.
- Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days.
- Free meals on duty.
- Uniform and dry-cleaning.
- Workplace pension scheme.
- £300 Refer a Friend Scheme.
- Employee recognition and awards.
- Social events.
- Interest-free Season Ticket Loan/Travelcard Loan.
- 50% discount to friends and family in our hotels on hotel rooms and 20% discount in our restaurants (subject to availability).
- Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets.
- Shopping discounts across several high-street brands and online retailers.
- Mental health first aiders support and well-being.
- Employee Assistance Programme-Supported by Hospitality Action.
- Training and development through our Imperial London Hotels Academy.
- Access to fully funded apprenticeships (subject to eligibility).
- £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility).
- Access to Supported Study Scheme (subject to eligibility).
- Annual Free English Course accredited by UCL Centre for Languages and International Education.
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service.
- Technology Scheme (subject to eligibility).
- Cycle to Work Scheme (subject to eligibility).
- Workplace Nursery Scheme (subject to eligibility).
- Electrical Car Scheme for senior management positions only (subject to eligibility).