Distribution Assistant Manager

3 weeks ago

London, Greater London, United Kingdom Imperial London Hotels Full time
Job Title: Assistant Distribution Manager

We are seeking an experienced Assistant Distribution Manager to join our team at Imperial London Hotels. As a key member of our distribution team, you will play a crucial role in supporting the Distribution Manager and team in achieving our goals.

About the Role:

The successful candidate will be responsible for:

  • Monitoring and reviewing systems and connectivity for all ILH properties
  • Onboarding new partners and suppliers
  • Troubleshooting system and rate failures
  • Assisting properties with rate/room type queries
  • Identifying rate parity issues and bringing them to the attention of the suppliers to resolve
  • Managing a small team to ensure high-quality and timely work is completed, with an active role in developing their skill set
  • Staying up-to-date with any impacting system changes or scheduled downtimes, and communicating this to the affected departments
  • General ad-hoc tasks that support the smooth delivery of rooms, rates, and bookings over all interfaces
  • Deputising in the absence of the Distribution Manager
Requirements:

To be successful in this role, you will need:

  • Minimum 2 years of previous experience in a tech-driven role
  • Great attention to detail
  • Analytical skills
  • A solutions-based mindset
  • Problem-solving skills
  • Strong communication skills
Desirable Attributes:

We are looking for candidates with:

  • Previous experience in hotel or supplier distribution (in the last 3 years)
  • Degree or equivalent in an IT/systems discipline
  • Familiarity with PMS, CRS, channel manager, and associated systems, ideally Amadeus environment
What We Offer:

We offer a competitive salary, benefits package, and opportunities for career development and growth. As a member of our team, you will have access to:

  • Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
  • Free meals on duty
  • Uniform & dry-cleaning
  • Workplace pension scheme
  • £300 Refer a Friend Scheme
  • Employee recognition
  • Employee awards
  • Social events
  • Interest-free Season Ticket Loan / Travelcard Loan
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
  • Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets
  • Shopping discounts across several high-street brands and online retailers
  • Mental health first aiders support & well-being
  • Employee Assistance Programme- Supported by Hospitality Action
Career & Development Benefits:

We invest in our people's development and offer:

  • Training and development through our Imperial London Hotels Academy
  • Access to fully funded apprenticeships (subject to eligibility)
  • £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
  • Access to Supported Study Scheme (subject to eligibility)
  • Annual Free English Course accredited by UCL Centre for Languages & International Education
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Extended Benefits:

We also offer:

  • Technology Scheme (subject to eligibility)
  • Cycle to Work Scheme (subject to eligibility)
  • Workplace Nursery Scheme (subject to eligibility)
  • Electrical Car Scheme for senior management positions only (subject to eligibility)

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