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Motor Claims Specialist

1 month ago


Croydon, Greater London, United Kingdom Stride Resource Management Ltd Full time
About the Role

We are seeking an experienced Motor Claims Handler to join our team in Croydon. As a key member of our claims team, you will be responsible for managing the entire claims portfolio for a key client, from small losses to complex and high-value losses.

Key Responsibilities
  • Manage the claims process end-to-end, ensuring timely and efficient resolution of claims
  • Handle incoming calls and post related to claims, providing accurate and timely information to clients
  • Advise clients on the claims process and ensure they are informed of any issues or complaints
  • Monitor new claims to ensure they are handled within service level agreements and manage associated reports and diaries
  • Ensure full compliance with internal standards and industry best practices
Requirements
  • Experience as a Motor Claims Handler, dealing with commercial and/or corporate clients
  • Strong analytical and decision-making skills, with excellent communication abilities
  • Customer-focused approach and ability to work in a fast-paced environment
What We Offer

We offer a competitive basic salary up to £38K, an extensive benefits package, and opportunities for career development and personal growth. This is a hybrid working role, with a close-knit team and an active social calendar. We are committed to providing a supportive and inclusive work environment.