Head of Customer Experience

4 weeks ago


Burnley, Lancashire, United Kingdom Panaz Ltd Full time

About Us

Panaz Ltd is a leading provider of premium textiles and exceptional customer experiences in the hospitality, healthcare, and workspace sectors. We are committed to quality, innovation, and excellence in everything we do.

Role Overview

We are seeking an experienced, strategic, and people-focused leader to head our dynamic customer support team. This pivotal role requires a forward-thinking individual passionate about enhancing customer experience and implementing effective service strategies. You will align customer service and sales initiatives with our business goals and drive continuous improvement across all service operations.

Responsibilities for Customer Service Leadership
  • Develop and execute customer service strategies that enhance customer satisfaction and loyalty.
  • Lead and mentor a team of customer service advisors covering both UK and export markets, as well as a small projects team, to achieve excellence in service delivery.
  • Oversee customer service operations, ensuring timely and effective resolution of inquiries and issues.
  • Collaborate with cross-functional teams to ensure a seamless customer journey.
  • Nurture the relationship between Customer Service and their Area Sales Managers.
  • Analyze customer feedback and metrics to drive improvements and innovations in service delivery.
  • Implement best practices to streamline processes and enhance efficiency.
  • Engage with key customers as relevant.
Key Skills and Competencies
  • Proven leadership experience in a customer service or related field.
  • Strong problem-solving capabilities.
  • Excellent communication and interpersonal skills to engage effectively with diverse stakeholders.
  • Proficiency in customer relationship management (CRM) systems and data analysis tools using multi-system technologies, some of which are bespoke.
  • Ability to cultivate a customer-centric culture within the team.
  • Innovative mindset with a focus on continuous improvement and efficiency.
Traits for Success
  • An inspirational leader who can motivate and develop a high-performing team.
  • Resilient and adaptable in a fast-paced and evolving business environment.
  • Customer-focused individual with a passion for delivering exceptional service outcomes.
  • Ability to apply sales, business development, and growth insights to drive customer service and project capabilities.
  • A proactive approach to identifying and addressing customer needs and challenges.
Why Work with Panaz Ltd
  • Competitive remuneration.
  • Inclusive, dynamic, and supportive company culture.
  • 25 days of annual leave plus 8 bank holidays.
  • Pension plan and financial wellbeing support.

Panaz Ltd is committed to building a diverse and inclusive workplace where all employees can thrive. We welcome candidates from all backgrounds to apply.



  • Burnley, Lancashire, United Kingdom Panaz Ltd Full time

    About UsAt Panaz Ltd, we strive to deliver exceptional customer experiences and premium textiles in the hospitality, healthcare, and workspace sectors.Role OverviewWe seek a strategic and people-focused leader to head our dynamic customer support team. This pivotal role requires a forward-thinking individual passionate about enhancing customer experience and...


  • Burnley, Lancashire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Experience Specialist to provide excellent service and resolve queries in a timely manner for beBee Professionals in the United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Keep...


  • Burnley, Lancashire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Burnley, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Burnley, Lancashire, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Customer Services Associate to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service to clients and internal stakeholders.Key Responsibilities:Respond to customer inquiries via telephone and provide accurate information and...


  • Burnley, Lancashire, United Kingdom Panaz Ltd Full time

    About Us at Panaz LtdWe are a leading provider of premium textiles and exceptional customer experiences in the hospitality, healthcare, and workspace sectors. Our commitment to quality, innovation, and excellence drives everything we do.Role OverviewWe seek an experienced strategic and people-focused leader to head our dynamic customer support team. This...


  • Burnley, Lancashire, United Kingdom Panaz Ltd Full time

    About UsPanaz Ltd is a leading provider of premium textiles and exceptional customer experiences in the hospitality, healthcare, and workspace sectors.Role OverviewWe seek an experienced strategic and people-focused leader to head our dynamic customer support team. This pivotal role requires a forward-thinking individual passionate about enhancing customer...

  • Assistant Head Chef

    1 month ago


    Burnley, Lancashire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are looking for a skilled Sous Chef to join our kitchen team at beBee Professionals in Burnley, UK. As the second-in-command, you will assist the Head Chef in managing the kitchen and ensuring the highest standards of food quality and hygiene.Key Responsibilities:Assist the Head Chef in menu planning and food preparation.Supervise the kitchen team and...


  • Burnley, Lancashire, United Kingdom EFS Full time

    Customer Service Team Lead Role at EFS GlobalWe are seeking a skilled Customer Service Team Lead to join our experienced team at EFS Global. The successful candidate will be office/desk based, working from our Head Office in Burnley, supporting over 30 depots across the UK.To succeed in this role, you will have strong customer service skills, excellent time...

  • Deputy Head Chef

    2 months ago


    Burnley, Lancashire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    About the RoleWe are seeking a highly skilled and experienced Sous Chef to join our kitchen team at beBee Professionals in Burnley, United Kingdom.Key ResponsibilitiesAssist the Head Chef in menu planning, food preparation, and inventory management.Supervise the kitchen team, ensuring smooth operation during service and maintaining high standards of food...


  • Burnley, Lancashire, United Kingdom Teaching Personnel Full time

    Head of Technology and Innovation LeaderTeaching Personnel is seeking an experienced and innovative Head of Technology and Innovation Leader to join their dedicated team of educators. This is a permanent, full-time position, responsible for leading the Technology Department and developing an innovative curriculum.The successful candidate will be responsible...


  • Burnley, Lancashire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a highly skilled and experienced Sous Chef to join our kitchen team at beBee Professionals in Burnley, United Kingdom.Key Responsibilities:Assist the Head Chef in menu planning and food preparation.Supervise the kitchen team and ensure smooth operation during service.Ensure all dishes are prepared to the highest standard and delivered on...


  • Burnley, Lancashire, United Kingdom Nationwide Building Society Full time

    About the RoleAt Nationwide Building Society, we're seeking a highly skilled Customer Representative to join our team. As a Customer Representative, you'll play a vital role in delivering exceptional customer service, ensuring our customers receive the best possible experience across all our channels. Key ResponsibilitiesAs a Customer Representative, your...


  • Burnley, Lancashire, United Kingdom Clydesdale Bank plc Full time

    Key Responsibilities:Welcoming customers to the store and providing a positive in-store experience.Helping customers understand and utilize digital banking services, including education on benefits and guidance through the process.Resolving customer queries and issues related to banking services.Engaging with customers to understand their needs and...


  • Burnley, Lancashire, United Kingdom Clydesdale Bank plc Full time

    Customer Consultant RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Consultant. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a heartfelt and personalized experience.Key Responsibilities:Welcoming customers to the...


  • Burnley, Lancashire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Burnley, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Burnley, Lancashire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Burnley, UK. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product information and resolving customer issues efficiently.Processing customer orders and managing account information.Collaborating...


  • Burnley, Lancashire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Burnley, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers...


  • Burnley, Lancashire, United Kingdom Page Personnel Full time

    We are seeking a highly skilled Customer Project Coordinator to join our team at Page Personnel. This role is pivotal in key customer conversations and project intake management.The successful candidate will have overarching support functions with order management, data processing, client quotation logging, supply chain management, and product...


  • Burnley, Lancashire, United Kingdom SS&C Technologies Holdings Full time

    Job Title: Customer Service RepresentativeJob DescriptionWe are seeking a skilled Customer Service Representative to join our team at SS&C Technologies Holdings. As a Customer Service Representative, you will be responsible for answering incoming telephone queries from a wide variety of callers, including clients, IFAs, investors, and other financial...


  • Burnley, Lancashire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Burnley.Key Responsibilities:Engage with customers to deliver excellent service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless delivery.Collaborate with team members to meet...