Customer Export Representative

2 months ago

Dronfield, Derbyshire, United Kingdom AMETEK Full time

About AMETEK Land

AMETEK Land is a world leader in infrared temperature measurement, combustion efficiency, and environmental emissions monitoring systems. Our solutions are used by a global customer base in various applications, including steel, aluminum, and glass manufacturing, power generation, and the petrochemical industry.

About AMETEK

AMETEK Land is part of the Process Measurement and Inspection (PM&I) Business Unit, a business element of AMETEK's Electronic Instruments Group. AMETEK is a $5 billion, global manufacturer of electronic instruments and electromechanical devices with 17,000 employees, 150 operating locations, and a global network of sales, service, and support locations in 30 countries.

Job Summary:

The Customer Export Representative is responsible for managing shipping and export processes for a global customer base within a dynamic sales and customer service environment. This role involves proactively addressing customer inquiries, ensuring efficient and effective export administration, and adhering to company standards and policies.

Key Responsibilities and Accountabilities:

  • Process global shipments and prepare export shipping documentation.
  • Book and coordinate with Freight Forwarders.
  • Ensure export compliance by tracking, checking, and storing export declarations and AWB's.
  • Liaise with customers and internal departments to address inquiries and resolve issues.
  • Respond to export and invoice queries promptly and accurately.
  • Provide backup support for team members, including order entry and order confirmations.
  • Manage contract reviews to ensure adherence to LAND's terms, conditions, and DLA processes.
  • Enter and interpret data in internal databases, SAP ERP, and CRM tools.
  • Support international offices, representatives, and distributors.
  • Promote and participate in continuous improvement initiatives to enhance customer service standards and profitability.

Experience and Professional Qualifications:

  • 3-5 years of experience in a Customer Service environment.
  • Previous experience of SAP Business Systems is desirable.
  • Familiarity with export procedures and documentation.
  • Previous experience in a similar role would be advantageous.
  • Computer literate and comfortable using Microsoft products.
  • Good problem-solving skills, communication, influencing, and assertiveness.
  • Outstanding customer service and relationship building.

Core Competencies:

  • Self-motivated with a high attention to detail and ability to multitask under demanding deadlines.
  • Presents themselves in a pleasant and friendly manner to those within and outside of the organization.
  • Demonstrates good judgment in analyzing information to make routine decisions.
  • Co-operates and collaborates with colleagues, cross-functionally, to support the sales process.
  • Open to receiving feedback and applying/integrating the feedback in an effort to improve results.
  • Ability to act in a calm manner and control emotions when faced with difficult or frustrating situations.
  • Good team player but also able to work on own initiative.

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