Customer Service Representative

4 weeks ago

Dronfield, Derbyshire, United Kingdom Elizabeth Michael Associates Full time
Customer Service / Office Admin - Temp to Perm

We are seeking a highly skilled and experienced Customer Service / Office Administrator to join our client's existing team on a temporary to permanent basis.

Key Responsibilities:

  • Handle incoming calls from diverse clients, ensuring a professional and tailored approach for each interaction.
  • Record detailed and accurate messages to capture caller information, including contact, purpose of the call, and any other relevant specifics for call-back details or further action.
  • Schedule and book appointments on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
  • Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases.
  • Provide a wide range of administrative duties, including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations.
  • Manage live chat interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.

Requirements:

  • Excellent interpersonal and communication skills.
  • Excellent telephone manner.
  • Excellent customer service skills.
  • Ability to deliver tasks to tight deadlines.
  • Ability to complete admin tasks accurately and follow instructions.
  • Confidence and ability to establish effective working relationships both internally and externally.
  • Ability to work on own initiative.
  • Ability to multi-task in a fast-paced high-volume environment.
  • Ability to work in a pressurised environment.

About the Role:

This is an excellent opportunity for a motivated and experienced Customer Service / Office Administrator to join our client's team and contribute to the success of their business.

What We Offer:

A competitive hourly rate, a supportive and dynamic work environment, and opportunities for professional growth and development.

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