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Claims Specialist
2 months ago
AXA XL is seeking a skilled Claims Adjuster to join our team. As a Claims Adjuster, you will play a critical role in managing and resolving claims for our customers.
Key Responsibilities:- Manage and resolve claims for customers
- Work closely with the Claims team to bring claims to resolution
- Interact and collaborate with the practice leader, underwriting team, brokers, clients, and experts on assigned accounts
- Take ownership of critical issues relating to claims management
- Deal with First Notice of Loss (FNOL) and open claim files
- Consider facts, issues, and next steps in FNOL and identify further issues requiring clarification/investigation
- Consider coverage and policy response
- Identify matters that require referral to external legal panel or other service providers
- Oversee the appropriate direction of the claim and the overall strategy to ensure the best possible resolution is achieved
- Review and process claim payments within authority level
- Deliver a prompt claims service to brokers and clients
- Assist underwriters with claims summaries for renewals
- Ensure all communications are dealt with appropriately and in a timely fashion
- Ensure that all reserves are set and monitored in line with the reserving philosophy
- Ensure that all internal and external SLAs are met
- Ensure that customers are treated fairly at all times
AXA XL is the P&C and specialty risk division of AXA. We provide re/insurance solutions to mid-sized companies, multinationals, and individuals. Our innovative and flexible approach to risk solutions enables us to partner with those who move the world forward.
We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.
