Horsham Retail Operations Director

2 days ago


Crawley, West Sussex, United Kingdom Pets at Home Retail Full time
About the Job

Pets at Home Retail is seeking an experienced Retail Operations Director to lead our Horsham store. As a key member of the management team, you will be responsible for driving sales performance, improving customer satisfaction, and ensuring operational excellence.

The successful candidate will have a strong background in retail management, with a proven track record of delivering results in a fast-paced environment. They will be passionate about delivering exceptional customer service and committed to developing their skills through comprehensive training.

Salary: £40,000 - £50,000 per annum (dependent on experience)

Key Responsibilities:

  • Lead the retail team to deliver exceptional customer experience and drive sales performance
  • Oversee store operations, including recruitment, stock management, and compliance with health and safety
  • Act as Duty Manager when necessary
  • Develop and implement strategies to improve customer satisfaction and loyalty

Benefits:

  • Annual bonus opportunities
  • 28 days paid leave, rising to 33 days after 2 years (including bank holidays)
  • Your birthday off to celebrate in style
  • Life assurance worth 4x your annual salary
  • A 4% company pension contribution
  • Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products


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