Horsham Retail Operations Director
2 days ago
Pets at Home Retail is seeking an experienced Retail Operations Director to lead our Horsham store. As a key member of the management team, you will be responsible for driving sales performance, improving customer satisfaction, and ensuring operational excellence.
The successful candidate will have a strong background in retail management, with a proven track record of delivering results in a fast-paced environment. They will be passionate about delivering exceptional customer service and committed to developing their skills through comprehensive training.
Salary: £40,000 - £50,000 per annum (dependent on experience)
Key Responsibilities:
- Lead the retail team to deliver exceptional customer experience and drive sales performance
- Oversee store operations, including recruitment, stock management, and compliance with health and safety
- Act as Duty Manager when necessary
- Develop and implement strategies to improve customer satisfaction and loyalty
Benefits:
- Annual bonus opportunities
- 28 days paid leave, rising to 33 days after 2 years (including bank holidays)
- Your birthday off to celebrate in style
- Life assurance worth 4x your annual salary
- A 4% company pension contribution
- Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products
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