Product Strategist
3 weeks ago
As a Product Manager at TalkTalk, you will drive the strategy and delivery of innovative consumer telecoms products and services within your category for our 2.5 million customers. You will leverage data and insights to inform product decisions and shape the strategy for our mobile app.
- Empowered decision maker
- Influencer
- Problem solver
- Able to collaborate
- Data led insights
- Expert on customers and users
- Stakeholder relationships
- Industry expert including competitors, trends and technology
You will work in an outcome focussed squad alongside a Product Designer, Product Tech lead, developers and testers to identify solutions and deliver outcomes.
Key responsibilities include understanding markets, competition, and customer needs in depth, identifying customer problems and delivering business and customer value, developing solutions to problems by collaborating with stakeholders, leading all product discovery work for your category, launching new products, capabilities and features, validating assumptions in market, testing their performance, and iterating quickly.
You will need to work collaboratively with your squad and other teams outside the squad like marketing, legal, UX and customer operations.
Leadership and Impact
- Provide strategic product leadership and vision for TalkTalk's mobile apps
- Provide strategic product leadership and vision for a portfolio of consumer telecoms products and services
- Experience of storytelling and compelling product narratives to influence stakeholders
- Drive cross-functional collaboration and alignment across multiple teams and stakeholders
- Significant impact on the company's revenue, customer satisfaction, and market position
- Decision making
- Value prioritisation
Functional Knowledge and Expertise
- Deep understanding of the telecoms industry, market dynamics, competitive landscape, and emerging technologies
- Expertise in product management methodologies including product discovery, backlog management, and delivery processes
- Proficient in data analysis and leveraging customer insights to inform product decisions
- Strong knowledge of product strategy, and prioritisation techniques
- Deep understanding of mobile applications
Cognitive and Analytical Skills
- Excellent analytical and problem-solving skills, with the ability to break down complex problems and identify innovative solutions
- Skilled in interpreting and synthesising data from various sources to uncover insights and trends
- Ability to balance strategic thinking with tactical execution and attention to detail
Interpersonal Skills
- Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams
- Collaborative and team-oriented, with the ability to build strong relationships and foster a positive team culture
- Skilled in facilitating workshops, presentations, and decision-making processes
Deliverables and Accountability
- Develop and execute product strategies that align with business objectives and customer needs
- Lead the product discovery process, including customer research, ideation, and validation
- Manage and prioritise the product backlog, ensuring alignment with business priorities and customer value
- Oversee the successful delivery of products and features, ensuring quality, timeliness, and customer satisfaction
- Continuously monitor and optimise product performance, leveraging data and customer feedback
At TalkTalk, we are committed to being an inclusive employer and creating a workplace that reflects the communities and customers we serve. We value diversity and believe that it is a key driver of innovation and success.
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