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Customer Service Representative

2 months ago

StainesuponThames, Surrey, United Kingdom Bupa Full time
About the Role

We are seeking a skilled and compassionate individual to join our team as a Customer Service Representative. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support to our members.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Assess medical reports and liaise with healthcare professionals to establish eligibility for health insurance claims
  • Communicate with customers to obtain relevant medical information and provide clear and concise decisions
  • Work collaboratively with internal teams to ensure seamless customer experience
What We Offer
  • A competitive salary and excellent benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment with a focus on employee well-being
  • The opportunity to make a real difference in the lives of our customers
Requirements
  • Previous experience in a customer-facing role, preferably in a contact centre environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Good attention to detail and analytical skills
Why Bupa?

We are a leading health insurer and provider, dedicated to helping people live longer, healthier, happier lives. Our people are passionate about making a difference and are driven by our purpose to be brave, caring, and responsible in everything we do.