Service Delivery Specialist

2 weeks ago


Dungannon, United Kingdom Brook Street Recruitment Full time
Key Responsibilities:
- Provide exceptional customer service, responding to queries and resolving issues efficiently
- Manage day-to-day operations, including generating, amending, and updating service schedules, sending reminders, and booking PSV appointments
- Maintain accurate records, process workshop job cards, and assist with invoicing
- Make outbound sales and customer care calls, managing key customer relationships and creating maintenance contract quotes
- Work closely with the Workshop Foreman to ensure efficient job planning and profitability

About Our Client:
Our esteemed client is a well-established company in Dungannon, seeking a skilled customer service professional to join their expanding team. With a focus on delivering exceptional customer service, they value employees who possess strong administration skills, excellent organisational abilities, and effective communication skills. If you're passionate about providing top-notch customer service and working in a fast-paced environment, this could be the ideal opportunity for you.

Requirements:
- Educated to GCSE standard or equivalent, including Maths and English
- Strong administration skills, with excellent organisational abilities and adaptability
- Effective communication at all levels, both verbally and written, internally and externally
- Ability to structure workload efficiently, working under pressure
- Proficient in computer applications, with experience working in a fast-paced environment
- Full and clean driving licence, with flexibility to work on Saturday mornings as required

Salary: Competitive (£25,000 - £30,000 per annum)

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