Cloud Infrastructure Specialist
2 weeks ago
About NewVerus:
NewVerus is seeking a highly skilled Cloud Support Analyst to join our dynamic team.
About the Role:
This Cloud Support Analyst position plays a critical role in evolving and simplifying our systems, diagnosing and isolating issues, implementing solutions and driving efficiencies across the organisation.
Key Responsibilities:
- Collaborate with our business units to scope and deliver internal Cloud IT projects.
- Manage and support Cloud deployment for external customers as well as internal.
- Support end-users and stakeholders.
- Manage and support internal IT systems and infrastructure.
- Maintain an accurate inventory of hardware and software assets.
- Create and maintain documentation for cloud environments, support procedures, and troubleshooting guides.
- Provide training to end-users on cloud applications and tools.
- Assist with the integration of cloud-based applications with existing systems.
- Evaluate and ensure cloud services adhere to security policies and best practices.
Requirements:
A bachelor's degree in an IT-related field or similar IT industry experience.
Essential Skills:
- At least three years of experience in Cloud IT operations/administration/support role.
- A good understanding of Cloud technologies and concepts.
- Business proficiency in English.
- Excellent communication skills.
- Ability to work with both technical and non-technical audiences.
- Strong troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Knowledge of IT service management frameworks and tools in an enterprise setting.
- Certifications in Microsoft Azure, M365, Microsoft Teams are beneficial.
- Experience with automation and scripting.
- Passion for learning and innovation.
Preferred Skills:
ERP, or other Business Management Software.
Compensation and Benefits:
Negotiable with a competitive bonus structure.
Equal Opportunity Employer Statement:
NewVerus is committed to creating a diverse environment and is an equal opportunity employer.
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