Vice President of Client Relations
7 days ago
We are looking for a highly experienced customer success professional to join our team as Vice President, Customer Success. The successful candidate will be responsible for leading our customer success team, developing and implementing strategies to drive customer success, and fostering a culture of innovation and continuous improvement within the team.
Key Responsibilities
• Develop and implement customer success strategies that align with business objectives and customer needs
• Manage a team of customer success professionals, providing guidance, coaching, and mentoring to ensure they have the skills and knowledge needed to succeed
• Collaborate with sales, product, and implementation teams to ensure seamless execution of customer-centric initiatives
• Analyze customer data and metrics to identify trends and opportunities for growth
• Develop and maintain relationships with key customers and stakeholders
Requirements
• 10+ years of experience in customer success, preferably in the software industry
• Proven track record of driving business growth through customer-centric strategies and practices
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity and uncertainty
Salary Range
$150,000 - $200,000 per year, depending on experience, plus benefits and stock options.
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