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Flight Operations Specialist

2 months ago


Farnborough, Hampshire, United Kingdom FlightSafety International Full time

About FlightSafety International

FlightSafety International is a leading provider of professional aviation training and services. As a global company, we offer a wide range of training programs for pilots, technicians, and other aviation professionals.

Job Summary

We are seeking a highly skilled Scheduling Specialist to join our team. The successful candidate will be responsible for providing complete scheduling oversight for all internal and external customers, ensuring the best possible customer service experience.

Key Responsibilities

  • Manage customer and client scheduling, including sending confirmations and creating new accounts.
  • Coordinate with customers and clients to understand their specific training needs and requirements.
  • Verify regulatory requirements and training objectives.
  • Act as a backup focal point for TSA tracking and perform Export Compliance checks as needed.
  • Collect and verify pre-training documents and communicate with customers to confirm attendance and training objectives.
  • Manage client retention programs and serve as the primary point of contact for assigned programs.
  • Provide customers with information on additional training opportunities and services.
  • Review and understand country-specific guidance and documentation to ensure compliance with regulatory requirements.
  • Assess, organize, plan, and assign resources for customer training events, instructor training, and qualifications.

Requirements

  • Bachelor's degree in Business or Aviation Management, or three years of related experience and/or training.
  • One to two years of aviation experience preferred.
  • Knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses.
  • Ability to interact with various levels of management and adapt to changes rapidly.
  • Excellent customer service skills, verbal and written communication skills, and attention to detail.
  • Fluency in English and general knowledge of MS Office Suite, TMS Systems, and CRM.

Physical Demands and Work Environment

The successful candidate will be required to work in a fast-paced environment and will be expected to use their hands, reach, and communicate regularly. The noise level in the work environment is usually low to moderate.

FlightSafety International is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.