Head of Network and Telecommunications Services

7 days ago


Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group Full time

Job Summary:

We are seeking a highly skilled and experienced professional to lead our Network and Telephony Services team. As the Head of Network and Telecommunications Services, you will be responsible for delivering high-quality network and telephony services to support the business objectives of Connells Group.

Key Responsibilities:

  • Lead a team of technical specialists in designing, implementing, and managing network and telephony services.
  • Develop and maintain network and telephony strategies to ensure alignment with business objectives.
  • Manage network and telephony contracts and vendors to ensure optimal service delivery.
  • Ensure compliance with industry standards and best practices for network and telephony services.
  • Collaborate with cross-functional teams to ensure seamless integration of network and telephony services with other business systems.
  • Develop and implement processes to ensure high availability and reliability of network and telephony services.
  • Manage network and telephony security and risk to ensure the confidentiality, integrity, and availability of data.
  • Provide technical guidance and support to the team to ensure they have the necessary skills and knowledge to deliver high-quality network and telephony services.

Requirements:

  • Professionally qualified in networking and/or contact center telephony technologies.
  • Demonstrable experience in similar technical managerial roles or broad experience and proven success in a networking and/or telephony function/specialist area.
  • Strong experience of incident resolution, requests, changes, and problem-solving activities delivered to agreed SLAs.

Desirable:

  • Experience of managing teams of over 10+ people in a complex, challenging environment setting and managing against SLAs and business objectives.
  • Experience of implementing and managing next-generation networking including SDWAN.
  • Experience working with telecom networks across large national infrastructures including 24x7x365 operational SLAs and criticality.

About Connells Group:

Connells Group is one of the largest and most successful estate agency and property services providers in the UK. We combine residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers, and auctions.

Equal Opportunities Employer:

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.



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