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Head of Network and Telephony Services

2 months ago

Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group Full time
{"Key Responsibilities": "

Key Responsibilities:

  • Lead a team of technical specialists in network and telephony management, ensuring the delivery of network capacity and capability across corporate WAN, LAN, and Wi-Fi.
  • Develop and implement network and telephony strategies, ensuring alignment with business objectives and strategy.
  • Manage network connections for all users, minimizing downtime and risk of disruption.
  • Lead incident response and resolution, ensuring root cause analysis and resolution occurs.
  • Establish and maintain industry frameworks and design principles, ensuring network and telephony services are safe, secure, and reliable.
  • Manage day-to-day contract management, including long-term service contracts associated with networks and telephony.
", "Experience and Skills": "

Experience and Skills:

  • Professionally qualified in networking and/or contact centre telephony technologies.
  • Demonstrable experience in similar technical managerial roles or broad experience and proven success in a networking and/or telephony function/specialist area.
  • Strong experience of incident resolution, requests, changes, and problem-solving activities delivered to agreed SLAs.
", "About Us": "

About Us:

Connells Group is one of the largest and most successful estate agency and property services providers in the UK, with a network of over 1,250 branches nationwide.

", "Equal Opportunities": "

Equal Opportunities:

Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

", "Language": "en-US"}