Senior IT Support Specialist

6 days ago

Crawley, West Sussex, United Kingdom Jago Consultants Full time
Job Title: 3 Line Support Engineer

We are seeking a highly skilled and experienced 3 Line Support Engineer to join our team at Jago Consultants. As a key member of our IT support team, you will be responsible for providing technical support to our clients, maintaining a high degree of client service, and ensuring responses are accurate and within the SLA.

Key Responsibilities:
  • Act as an advisor and technical problem solver by being proactive in resolving escalated issues
  • Provide technical support for a broad range of IT systems, including data centres, networks, operating systems, and databases
  • Support senior management to encourage and enforce the application of industry working standards
  • Active Directory, Group Policy, DNS, DHCP, and other technical skills
  • Ownership of incidents and necessary progression of incidents, including liaison with other technical teams
  • Infrastructure installation, hardware refresh, and other projects
  • Installing and configuring hardware and software
  • Network troubleshooting and ensuring KPIs are achieved
  • Attend client sites as required by the needs of the business
  • Act as an escalation point for the 2nd Line Team
Requirements:
  • At least 5 years of experience in IT support
  • Office 365, MS Server, SharePoint 2016 admin and troubleshooting knowledge
  • Experience in SRX Firewall installations and switch installations
  • Firmware and OS maintenance, including Microsoft and 3rd party patching
  • Active Directory and Group Policy
  • Strong knowledge of IT concepts, legislation, and systems
  • Experience in installing, configuring, and troubleshooting Windows 8 and 10
  • Understanding of data protection and data security
  • Experience of providing remote user support
  • Connectwise – advantage
Working Hours:
  • Monday to Friday – Shift patterns vary (7am-15:30pm), (8am-16:30pm), (9am-17:30pm), (10am – 18:00pm) – discussed at interview stage

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