IT Relationship Manager

3 weeks ago


London Area, United Kingdom Lorien Full time

IT Client Relationship Manager

Up to £65k + (depending on experience)

Hybrid working

Lorien is seeking a skilled Client Relationship Manager to manage and grow relationships with their existing clients. This role involves understanding clients' business and technology needs, creating long-term partnerships, and managing accounts to ensure success.

Key Responsibilities:

  • Understand clients' IT strategies and work with technical teams to develop solution-based roadmaps.
  • Develop strategies to address client needs while identifying new opportunities for growth.
  • Lead client presentations, demonstrate value-added solutions, and manage contract negotiations.
  • Collaborate across departments to ensure excellent client service and handle escalations.
  • Maintain client records and oversee regular client interactions and service reviews.
  • Monitor industry trends and competitor activities to proactively suggest new services or upgrades.
  • Ensure timely delivery of projects, managing client expectations and providing regular status updates.

Qualifications:

  • 3+ years in account management or client development in a consultative, solutions-based environment.
  • Strong understanding of technology infrastructure (Public Cloud, Microsoft 365, Windows, etc.).
  • Project management experience, including cost management.
  • Excellent communication skills, able to engage with technical and non-technical professionals, including VP and C-level executives.
  • Financial sector experience with regulatory knowledge is a bonus.

Lorien is a dynamic company that delivers outstanding value to key clients. If you have a strong understanding of technology infrastructure and excellent communication skills, apply for this position with your most up-to-date CV.



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