IT Relationship Manager
3 weeks ago
IT Client Relationship Manager
Up to £65k + (depending on experience)
Hybrid working
Lorien is seeking a skilled Client Relationship Manager to manage and grow relationships with their existing clients. This role involves understanding clients' business and technology needs, creating long-term partnerships, and managing accounts to ensure success.
Key Responsibilities:
- Understand clients' IT strategies and work with technical teams to develop solution-based roadmaps.
- Develop strategies to address client needs while identifying new opportunities for growth.
- Lead client presentations, demonstrate value-added solutions, and manage contract negotiations.
- Collaborate across departments to ensure excellent client service and handle escalations.
- Maintain client records and oversee regular client interactions and service reviews.
- Monitor industry trends and competitor activities to proactively suggest new services or upgrades.
- Ensure timely delivery of projects, managing client expectations and providing regular status updates.
Qualifications:
- 3+ years in account management or client development in a consultative, solutions-based environment.
- Strong understanding of technology infrastructure (Public Cloud, Microsoft 365, Windows, etc.).
- Project management experience, including cost management.
- Excellent communication skills, able to engage with technical and non-technical professionals, including VP and C-level executives.
- Financial sector experience with regulatory knowledge is a bonus.
Lorien is a dynamic company that delivers outstanding value to key clients. If you have a strong understanding of technology infrastructure and excellent communication skills, apply for this position with your most up-to-date CV.
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