Housing Management Operations Leader

4 days ago


Epsom, Surrey, United Kingdom Town and Country Housing Full time

About this role

We're looking for an experienced Homeownership Manager to join our team at Town and Country Housing. This is a great opportunity to work in a dynamic environment where you'll have the chance to develop and implement policies and procedures for leasehold management.

**Your Key Responsibilities:**

  • Develop and implement leasehold policy and procedures
  • Collaborate with internal stakeholders to drive business growth and improve services for customers
  • Manage budgets and databases effectively
  • Deal with complaints and concerns from customers in line with our policy

**What we're looking for:** We need someone with a proven track record of managing leasehold or shared ownership housing. You should have experience in developing and implementing policies and procedures, and be able to think strategically while managing operational services. It's essential that you can communicate effectively and build strong relationships with colleagues and external partners. We also require you to be able to plan new projects and evaluate risk.

**Why choose us?** We're a forward-thinking organization committed to delivering excellent customer service and driving business growth. Our employees enjoy a range of benefits, including a contributory pension scheme, hybrid working, free on-site car parking, life assurance, and annual leave. We also offer training and development opportunities to support your career growth.



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