Homeownership Portfolio Manager
3 days ago
About Town and Country Housing
We provide over 13,000 homes across Kent, Sussex, and Surrey. Our goal is to deliver a professional housing management service that meets the needs of our leaseholders. We invest heavily in our homes and strive to maintain up-to-date knowledge of best practices.
**Job Summary:** We are seeking an experienced Homeownership Manager to lead our leasehold policy and procedures development. The successful candidate will ensure compliance with relevant legislation and regulations while maintaining a strong network of relationships within our team and external partners.
The ideal candidate will have a proven track record of managing leasehold or shared ownership housing and experience in developing and implementing effective strategies for customer engagement and satisfaction. This role offers an exciting opportunity to work collaboratively with various departments to drive business growth and improve services for customers.
**Key Responsibilities:
- Lead the development of our leasehold policy and procedures
- Ensure compliance with relevant legislation and regulations
- Build and sustain effective networks with colleagues and external partners
- Manage budgets and databases effectively
- Deal with complaints and concerns from customers in line with our policy
**Required Skills and Qualifications:
- Experience of managing leasehold or shared ownership housing
- Demonstrable achievements in improving services for customers and motivating others to deliver excellent services
- Proven ability to think strategically while managing operational services
- Able to plan new projects and evaluate risk
**Benefits:** As an employee of Town and Country Housing, you will enjoy a range of benefits, including a contributory pension scheme, hybrid working, free on-site car parking, life assurance, and annual leave. We also offer training and development opportunities to support your career growth.
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