Technical Service Operations Manager

2 days ago


Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time

At Mansell Recruitment Group, we are seeking an experienced Technical Service Operations Manager to join our team.

The Role

As the Technical Service Operations Manager, you will lead with purpose and drive excellence in delivering top-notch service solutions. Your mission is to elevate performance, enhance customer satisfaction, and contribute to overall profitability by effectively developing and managing both in-house and field service teams.

Key Responsibilities:

  • Coordinate resources at our Service Centre for service jobs based on customer requirements.
  • Implement effective service planning, review performance standards, and create improvement programs.
  • Manage a small team of employees consisting of field and in-house service engineers.
  • Develop and manage the team's technical and interpersonal skills for future growth.
  • Recruit and train new staff as needed.
  • Arrange practical equipment and service training.
  • Hold continuous 1-1 dialogues with the team to maximise their potential.
  • Actively advocate for service and equipment sales within the Service team.
  • Work closely with service sales to understand customer needs and identify ways services can provide support.
  • Contribute to the development of new services for clients.
  • Handle customer complaints and repair cost reimbursement requests efficiently.

The Ideal Candidate

We are looking for someone with qualifications within engineering, a professional background in servicing technical engineering equipment, proven capacity to manage customer expectations, understanding of how to lead and manage business through relevant KPIs, excellent communication style, and willingness to travel mainly within the assigned territory as well as other global locations when required.

Salary and Benefits

We offer up to £60,000 per annum plus benefits including bonus and company vehicle.

Why Choose Us?

Mansell Recruitment Group offers a dynamic work environment where you can grow professionally and personally. Join us in shaping the future of service delivery



  • Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time

    We are seeking an experienced Service Operations Manager to join Mansell Recruitment Group in the United Kingdom. As a leading recruitment agency, we strive for excellence in service delivery.The RoleOur ideal candidate will lead with purpose and drive excellence by effectively developing and managing both the in-house and field service teams. This role...


  • Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time

    **Job Summary:** Mansell Recruitment Group is seeking a highly experienced Technical Service Director to lead our technical service team. The ideal candidate will have a strong background in technical engineering and service management.The key responsibilities include:Elevate performance, enhance customer satisfaction, and contribute to overall profitability...


  • Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time

    **Job Description**We are looking for an experienced Technical Service Lead to join our team at Mansell Recruitment Group. The successful candidate will be responsible for managing a team of field and in-house service engineers, developing their technical and interpersonal skills, and promoting a culture of continuous improvement.The role involves...


  • Epsom, Surrey, United Kingdom University for the Creative Arts Full time

    About the RoleWe are seeking a highly skilled Technical Services Manager to lead our technical team and contribute to the development of Fashion & Textiles equipment and learning spaces.


  • Epsom, Surrey, United Kingdom SAGENTIA Full time

    We are seeking a Technical Project Manager to join our team at Sagentia Innovation. The successful candidate will have extensive experience in the Oil & Gas sector, working with either Upstream Operators or Service Companies/Technology Providers.About the RoleAs a Technical Project Manager, you will be responsible for managing multiple projects...


  • Epsom, Surrey, United Kingdom Rise Technical Recruitment Full time

    Rise Technical Recruitment is seeking a skilled Field Service Engineer to join their team in South West London. As a leading company, they offer full training and career progression opportunities.This exciting role involves servicing high-end coffee machines at client sites across the region. With a 40-hour workweek, Monday to Friday, you'll have a great...


  • Epsom, Surrey, United Kingdom Rise Technical Recruitment Limited Full time

    Are you a highly skilled technical professional looking for a new challenge? Rise Technical Recruitment Limited is seeking a Technical Field Support Specialist to join their team. As a key member of the team, you will be responsible for providing technical support and maintenance services to clients in the SW London area.The ideal candidate will have a...


  • Epsom, Surrey, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking a highly skilled Technical Maintenance Specialist with an electrical background to join their team. As a Field Service Engineer, you will be responsible for travelling to client sites to carry out planned and reactive maintenance on high-end coffee machines.This is an excellent opportunity for someone looking to...


  • Epsom, Surrey, United Kingdom Rise Technical Recruitment Limited Full time

    About the Role:This exciting opportunity has arisen for a highly skilled Site Operations Specialist to join our team, focusing on electrical maintenance. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our clients' sites.Key Responsibilities:Maintenance and repair of electrical equipment and...


  • Epsom, Surrey, United Kingdom Perfect Placement Full time

    **About the Role:**We are seeking a dynamic and driven leader to oversee the daily operations of our busy MOT and repair centre in Epsom, Surrey.As a Garage Branch Manager with our client, you will be responsible for ensuring the smooth and efficient running of the branch, maintaining high standards of customer service, and managing customer queries.**Key...


  • Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    About the RoleWe are seeking a highly skilled Operational Assurance Manager to join our team at Toyota Financial Services, KINTO and KINTO JOIN. This is an exciting opportunity to take on a challenging role where you will be responsible for managing a team of Quality Assurance Specialists across operational areas.The ideal candidate will have experience in...


  • Epsom, Surrey, United Kingdom Stark Group Full time

    Are you an operations professional looking for a new challenge?Stark Group is hiring a Business Operations Specialist to support our multi-utility project delivery processes.In this role, you will work closely with our Technical Solutions team to ensure smooth project handovers, update internal databases, and provide exceptional client service.Our estimated...


  • Epsom, Surrey, United Kingdom Science Group Full time

    We are seeking a highly skilled and experienced Site Operations Manager to lead our facilities team in Epsom, UK.About Science GroupScience Group is an international science, engineering and technology business providing a range of services to clients in key vertical markets. With a strong balance sheet and significant cash resources, we offer a unique...


  • Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    About UsAtkinsRéalis is a leading provider of engineering and consulting services. Our team of experts works on a wide range of projects, from strategic national importance to commercial ventures.We are currently seeking an experienced Senior Engineering Manager to join our Fluid Mechanics team. This role will be based in the UK and will involve working on...


  • Epsom, Surrey, United Kingdom Sanctuary Personnel Ltd Full time

    Sanctuary Personnel Ltd is a leading recruitment agency with a strong reputation for providing excellent support to our healthcare professionals.We are currently looking for a skilled Clinical Operations Manager to join our team in Epsom on a full-time basis.This role offers a competitive hourly rate of £28-£30 (Assignment rate), along with numerous...


  • Epsom, Surrey, United Kingdom Blom and Blom Careers Full time

    Nursery Operations Manager PositionWe are recruiting for a Nursery Operations Manager to join our team at Blom and Blom Careers. This is an exciting opportunity to work with a reputable nursery setting in Epsom, overseeing the day-to-day operations and ensuring the delivery of high-quality care and education.The successful candidate will preferably have:A...


  • Epsom, Surrey, United Kingdom Churchill Estates Management Ltd Full time

    Job SummaryWe are seeking a highly skilled Retirement Living Operations Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for ensuring the smooth operation of our retirement developments, providing exceptional customer service, and managing the maintenance of our properties.About UsChurchill...


  • Epsom, Surrey, United Kingdom Rite Recruit Full time

    About the RoleWe are seeking an experienced Senior Commercial Operations Manager to join our team at Rite Recruit. This is a fantastic opportunity to lead and develop a high-performing team of professionals in the Commercial sector.Key ResponsibilitiesTo manage and direct the branch operations, ensuring seamless day-to-day running and alignment with company...


  • Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    Career opportunities at AtkinsRéalis span a wide range of projects and locations. As Director of Technical Development, you will have the opportunity to grow, develop, and manage civil engineering capability within our practice. You will set quality assurance standards in design and work closely with UK and overseas teams to deliver integrated design...

  • Project Manager

    4 weeks ago


    Epsom, Surrey, United Kingdom Rise Technical Recruitment Full time

    Rise Technical Recruitment Ltd is proud to present a dynamic opportunity for an ambitious Junior Quantity Surveyor to join a thriving main contractor specializing in commercial and residential builds across London.**Job Summary:**This role offers the chance to gain experience on high-end educational and residential developments with the support of...